About Corewell’s Gastroenterology (GI) Clinic

Our Gastroenterology (GI) Clinic is a dynamic and collaborative environment that includes a general GI team and three specialized subspecialties: Interventional Endoscopy (IE), Hepatology, and an Inflammatory Bowel Disease (IBD) clinic.  We provide comprehensive care to a diverse patient population ranging in age from 18 to 100+, managing conditions from common concerns like GERD to complex cases such as severe Crohn’s disease.

Our providers work closely together to develop individualized treatment plans, ensuring each patient receives the highest quality of care.  Nurses play a vital role in this team-based approach, offering one-touch resolution and seamless coordination across the care continuum.  From colon cancer prevention to the management of advanced GI disorders, our team is committed to improving the health and well-being of the community we serve.

Scope of Work

This position is responsible for coordinating and managing the care of patients requiring biologic therapies and specialty medications for chronic gastrointestinal conditions. The role supports a busy practice with nine providers who prescribe and monitor these specialized medications. The ideal candidate will possess exceptional communication, organizational, and documentation skills. Responsibilities include frequent interaction with patients, providers, insurance companies, specialty pharmacies, and manufacturer assistance programs to facilitate timely access to therapy and ensure continuity of care. Success in this role requires the ability to manage multiple priorities, maintain accurate records, proactively follow up on patient needs and authorization requirements, and serve as a key resource in navigating complex medication approval and assistance processes. Attention to detail, strong critical thinking skills, and a commitment to excellent patient service are essential.

This position is a supportive role for the systems ambulatory clinics. The tasks for this position will include, but are not limited to, completing pre and/or prior authorizations, assisting with patient assistance programs, scheduling patients from provider referrals or other registries, working with insurance companies to review coverages, communicating with patients and clinical staff, and managing parts of the medication use cycle. There will be additional opportunities to think innovatively and collaborate on projects with other departments and within our own department.

• Pull, transcribe, and organize clinical information from patient charts into third party platforms or navigators.
• Complete authorization requests in a timely and efficient manor without compromising quality, to ensure patients receive their care as scheduled.
• Identify and schedule appointments for pharmacists from provider referrals, quality reports, and other available registries.
• Demonstrate the ability to utilize all payer websites to assist verifying patient’s coordination of benefits and authorization requirements.
• Assist with inventory and medication use cycle tasks if in clinic.
• Organize and track data for multiple payer programs and service lines.
• Communicate positively and effectively with patients, colleagues, and clinic staff.
• Adhere to all department procedures, guidelines, and standard work with the ability to utilize resources appropriately.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree
• 1 year of relevant experience Retail or Ambulatory Pharmacy Experience Preferred
• 1 year of relevant experience Prior Authorization Experience or Insurance Navigation Preferred
• 1 year of relevant experience Epic Experience Preferred
• LIC-Pharmacist Intern - STATE_MI State of Michigan Upon Hire required Or
• LIC-Pharmacy Technician Temp - STATE_MI State of Michigan Upon Hire required And
• LIC-Pharmacy Technician - STATE_MI State of Michigan 90 Days required
• CRT-Pharmacy Technician, Certified (CPHT) - PTCB Pharmacy Technician Certification Board Excludes - LIC - Pharmacist Intern 90 Days required Or
• CRT-Exam for the Certification of Pharmacy Technicians (ExCPT) - NHA National Healthcareer Association Excludes - LIC - Pharmacist Intern 90 Days required
• Ideal candidate will possess Full Pharmacy Technician License and Certification, such as PTCB or ExCPT
• Retail or Community Pharmacy experience preferred
• Prior Authorizations, Insurance Formularies, and Epic experience highly preferred
• Schedule is Monday to Friday, 8 a.m. to 4:30 p.m.
• No weekends
• There will be more of an onsite presence in the beginning for training
• Once fully trained, position will be Remote while residing in Michigan
• There is the expectation that the employee will come to in-person clinic meetings as their schedule allows
• This would be no more than once or twice per month
• The clinic is located in Holland, Michigan

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.