We are seeking a highly motivated and detail-oriented Specialty Pharmacy Technician to join our team at Apex / IVX Health. The ideal candidate will have experience working with specialty medications and a strong understanding of pharmacy procedures.

ABOUT THE ROLE
The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.

Hours: Monday-Friday 7:30am-4:00pm EDT (some 8:30am-5:00pm rotation may be needed)

ESSENTIAL JOB RESPONSIBILITIES

• Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
• Verifies insurance information and obtains necessary preauthorization
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies
• Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things
• Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally
• Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations.
• Responds promptly to customer needs; Responds to requests for service and assistance.
• Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines
• Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage
• Assists with training new employees as necessary
• Adapts readily when new roles and responsibilities arise during times of organizational growth
• Works inter-departmentally to promote organizational development
• Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary
• Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies

REQUIRED COMPETENCIES AND SKILLS

• Ability to perform duties in accordance with the organization’s, state and federal policy and law
• Strong Interpersonal Skills, Written and Oral
• Communication Skills, Written and Oral
• Strong Data Entry Skills
• Ability to work independently under general supervision and effectively prioritize workload
• Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Knowledge of basic medical terminology
• Sound understanding of all federal and state regulations including HIPAA and OSHA
• Knowledge and proficiency with standard office software applications including but not limited to Internet,
• Outlook, and Microsoft Office products

REQUIRED EDUCATION, CERTIFICATION, LICENSURE, & EXPERIENCE

• High School Diploma or GED
• Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice.
• Minimum of 1 year pharmacy technician experience required
• National Pharmacy Technician Certification and certificate from accredited school in states where required