Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.   

It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community.

Benefits Eligible

Work Shift

Department

License /Certification

Preferred: High School diploma or equivalent

Testing

Requires successful completion of the Language Resource Assistant (LRA) testing at a Clinical level. LRA is a language assessment test that demonstrates written and oral interpretation/translation technique skills. Test will be administered during the interview.

Experience

Required:One year of interpretation experience or enrollment in an Interpreter training program

Preferred:One year of healthcare experience with the major emphasis of job duties focused on customer service, performance improvement, training or educating others.

Knowledge/Skills/Abilities

Bilingual in Spanish

Computer skills

Customer service crisis training strongly recommended

Excellent communication skills, tact, stress management skills, and the ability to relate well with diverse personalities and cultures.

Department Specific Requirements

N/A

Essential

Under the direction of the Manager, provides system-wide foreign language interpreting (verbal) to enable understanding and successful communication between KH's patients/families with limited English proficiency (LEP) and KH's provider and staff.

Demonstrates operational knowledge of and adherence to the interpreter standards of practice and code of ethics.

Documents required information and data accurately and in a timely manner.

Supports the Interpreter Services program at KH through working constructively in a team, participating in program functions, and performing other programmatic tasks as requested by the program manager. Incumbent has access to restricted or confidential patient information and must comply with the terms of the Kaweah Health Policies as it applies their job role.

Recognizes and responds quickly to emergency situations.

Greets the public and provides information as requested.

Provides information as appropriate to patients, their families and visitors.

Demonstrates knowledge of all services provided by the KH as well as the location. Must be able to give clear instructions.

Demonstrates the ability to use computer systems effectively.

Coordinates customer service initiatives to ensure satisfaction through prospective, concurrent, and retrospective methods.

Facilitates resolution of patient and customer complaints in accordance with Kaweah Health policy.

Addendum (essential for specific dept)

IF ASSIGNED AS LAHU INTERPRETER ALSO RESPONSIBLE FOR:Interprets over the phone as needed. Translates documents from English to Lahu. Tracks and maintains language statistics and develops interpretation devices usage report. Enters Language Resource Assistant interpretation logs into department database. Maintains Language Resource Assistant intranet site. Occasionally enters interpretation requests to create daily schedule. Tracks departmental invoices and creates reports.

Additional

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.

Performs other duties as assigned.

Pay Range

If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.