About the Role

We are seeking a People and Culture Business Partner to work closely with the Customer Success team in supporting both clients and team members across a broad range of HR functions. This role will serve as a trusted point of contact for assigned team members, providing guidance on people practices, onboarding, performance management, learning and development, and employee engagement initiatives.

The successful candidate will play a key role in fostering a positive employee experience while partnering with clients and internal stakeholders to support high-performing and engaged teams.

About the Client

You will be working with a fast-growing global business that partners with high-performing remote teams across multiple industries. The organisation is committed to building strong people-focused cultures and delivering exceptional employee experiences through collaboration, innovation, and continuous development.

Ideal Profile

• Previous experience in a People & Culture Business Partner or similar HR role
• Strong consulting, stakeholder management, and negotiation skills
• Sound knowledge of HR policies, procedures, and employment legislation
• Excellent relationship-building and influencing capabilities
• Strong communication skills with a customer-focused mindset
• High attention to detail with excellent organisational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting employee engagement, retention, and development initiatives
• Confident working with HRIS platforms and maintaining accurate employee records

Responsibilities

General

• Act as the first point of contact for assigned team members regarding People & Culture queries
• Conduct regular one-on-one meetings with team members to review workloads and identify concerns
• Communicate feedback and identified issues to the Customer Success team
• Participate in client meetings and provide feedback relating to team member engagement and performance
• Maintain and update employee records within BambooHR and other HR systems
• Champion company culture and promote a positive and inclusive working environment
• Support the wider People & Culture team with employee engagement initiatives and events

Onboarding

• Manage end-to-end onboarding support for both clients and team members
• Ensure a seamless onboarding experience from contract signing through to commencement
• Coordinate onboarding activities with Customer Success, IT teams, and relevant stakeholders

Learning and Development

• Support team members with learning and development programs, policies, and initiatives
• Ensure all team members have development plans in place and reviewed regularly
• Maintain the Learning Management System (LMS) and track completed training
• Assist team members with identifying and achieving learning objectives
• Collaborate with the People & Culture team to implement employee engagement and development initiatives

Remuneration and Benefits

• Manage day-to-day employee benefits administration
• Ensure remuneration and benefits information is accurately maintained within HR systems

Performance Reviews

• Ensure performance reviews are completed in line with company policies
• Support performance improvement processes and follow-up actions
• Partner with clients on retention strategies to support both employees and business outcomes

Other

• Support HR projects and organisational initiatives including diversity & inclusion, leadership development, and change management
• Conduct assessments of organisational culture and employee sentiment
• Identify opportunities for improvement and contribute to action plans that enhance employee experience and engagement

How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones