To provide a high level of support to both members and internal staff as it relates to the daily operations of payment operation functions, which include but are not limited to: Mailed transactions, share draft in-clearing, remote deposit capture, ATM checks deposits, returned deposited items, forward item processing and branch network check balancing, while adhering to all regulatory, compliance, departmental and credit union rules, regulations, and policies. Additionally, the Payment Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Essential Job Functions/Responsibilities:

• Process, review, create and/or research Share Draft posting exceptions, Chargeback file, making the pay/no-pay decision in accordance with departmental guidelines, timelines, controls, procedures, and policies

• Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure

• Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies

• Maintain, review and research all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation

• Process bank by mail transactions and foreign item collections

• Scan/Repair checks through forward check collection process. Reconcile check processing for all checks

• Check related activity requestions and timely email handling

• Adhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile Deposit

• Monitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errors

• Provide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine Web

• At all times maintain a high degree of processing accuracy and member information confidentiality

• Compile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlines

• Promptly report any instances of non-compliance to credit union or department procedures/policies to area management

• Develop and maintain a strong working relationship with the Accounting area to ensure quick resolutions to exception or problem items

• Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance

• Processing Check Fraud claims timely adhering to all security controls and regulatory timeframes.

• Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process.

• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers

• Provide and embrace ideas and suggestions for continuous improvement

• Perform settlement of forward presentment check files, including the creation of the Electronic Cash Letter (ECL) files being presented to the Federal Reserve Bank.

• Maintain responsibility for work production and ensuring workflow is on schedule and cash letter deadlines are metMonitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errors

• Escalate all Item Processing production issues following the established escalation procedures, in an accurate and timely manner

• Provide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine Web

• Complete daily reconciliation proofs for all associated processes (third party files, branch work and FedForward files). Research and justify unresolved differences when necessary

• Acts as a resource to the branch network and support the overall check processing function, including but not limited to exceptions, issues, scanning, and coordination of software issues with vendor

• Adhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile Deposit

• Assist in testing new check related core processing or updates

• Other duties as needed

Minimum Job Qualifications:  

• Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field.

• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements

• Ability to make effective decisions under pressure in a high monetary risk environment

• Sound organizational and time management skills

• Experience reviewing proposals and business cases, drawing logical conclusions from analysis

• High level of technology proficiency

• Experience working with reconciliations helpful

• Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets