About the Role

We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East.

Payments Product is now a standalone function, and we are building the team around it. This is an early core hire.

We are looking for a Payment Integration Manager who will own payment integrations end to end—from the initial technical call with a provider through to stable production.

You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live.

This is a technical operations role rather than a coordination role.

Key Responsibilities

1. Payment Provider Onboarding & Integration

• Manage the full onboarding cycle for new payment providers, including:
• Initial technical calls
• Credentials and sandbox access
• Configuration and test design
• User Acceptance Testing (UAT)
• Production launch
• Post-release stabilisation
• Define integration acceptance standards and own the go/no-go decision before launch.
• Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour.

2. Payment Incident Management

• Own the first-line response for payment incidents, including:
• Failed and stuck transactions
• Unconfirmed payments
• Payment method-level anomalies
• Investigate and drive incidents to resolution rather than simply escalating them.
• Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data.
• Communicate findings clearly to providers, engineers, and internal stakeholders.

3. Technical Testing & Verification

• Perform hands-on verification of payment integrations.
• Conduct manual checkout testing across mobile and desktop.
• Verify callbacks and API behaviour using Postman or equivalent tools.
• Execute SQL queries to investigate transaction data.
• Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios.

4. Payment Method & Provider Catalogue

• Maintain a comprehensive catalogue of payment methods and providers, documenting:
• Supported capabilities
• Available integration types
• Completed testing
• Known failure modes
• Build the initial capability inventory of all live payment methods and providers.
• Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications.

5. Payment Performance Analysis

Produce a 90-day breakdown of deposit attempts, categorised by outcome:

• Completed transactions
• Declined by the provider
• Abandoned by the user
• Abandoned during redirect
• Completed but never confirmed back to the platform

Requirements

Essential Qualifications & Experience

• 4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone.
• Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes.
• Ability to review provider API specifications and identify missing information.
• Experience using Postman or equivalent tools for API testing.
• Experience performing structured checkout testing across mobile and desktop.
• Proven ability to investigate live payment incidents using logs and API responses.
• Ability to distinguish provider-side issues from platform-side problems.
• Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering.
• Strong communication skills and composure during incidents.
• Basic knowledge of using AI tools in daily work.
• Working proficiency in both English and Russian, as both languages are used daily.

What Success Looks Like in the First Year

1. First Few Months — Operational Ownership
2. Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis.
3. By Mid-Year — Integration Acceptance Standards
4. Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch.
5. Second Half — Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership.
6. Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions.

Recruitment Process

Our recruitment process consists of four stages:

1. HR Interview: Background, motivation, and overall role alignment.
2. Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis.
3. Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving.
4. Final Interview: Discussion with senior stakeholder.

Benefits

• Fixed monthly compensation of [depending on experience] 
• Fully remote work within GMT to GMT+4, with no relocation required
• End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
• Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
• Corporate AI tooling as part of the working process