Position Summary / Career Interest:

• Must be knowledgeable and competent in all duties relating to the Lobby Attendant position and the Transporter position.  May be asked to complete Lobby Attendant or Transporter duties during emergency situations, in periods of staffing shortages, or for the purposes of training.
• Provides staff motivation and a pleasant work climate.  Provide relief coverage in planned or emergent absences of other supervisors and employees as needed or requested. Adjust work assignments for staff as needed to ensure coverage in assigned areas.  Prepares monthly schedules.  Issue directives as needed to ensure that employees are notified of policies, procedures, and updates.  Approves time off requests without favoritism ensuring adequate staff coverage within department budget guidelines.
• Coordinates and leads daily huddles to ensure consistent communication between Central Transport, EVS, Valet Parking, University Security, and University Police.
• Responsible for coordinating consistent operations at Cambridge Tower A Lobby, Main Hospital Lobby, MOB Lobby and Westwood Cancer Center Lobby.
• Interviews job applicants; make recommendations for hiring, promotions, and transfers.  Completes initial and ongoing training of employees.  Explains and insures that the staff are trained and understand the proper handling of cleaning chemicals, OSHA standards, JCAHO standards, Infection Prevention and Control standards, all safety policies and procedures, and departmental and hospital policies and procedures.  Cross-trains staff to provide relief coverage for absenteeism.  Provide ongoing training to assigned personnel to ensure technical competencies are met.  Conducts monthly competencies of all employees following department training guidelines.
• Reviews Job Descriptions and Performance Appraisals with staff as needed.  Provides counseling for employees when needed to help formulate plans for improvement.  Maintains written documentation and evaluates employees as required by Human Resources guidelines.  Accountable for the overall performance, productivity, and conduct of staff being supervised.  Completes Performance Appraisals on all assigned staff in a timely fashion.
• Conducts walk-through of assigned areas and buildings daily to review work content for quality and productivity.  Conducts inspections with key personnel following department quality audit guidelines.  Reviews inspections with employees to identify areas for improvement and to ensure quality standards are met.  Reports any specific deficiencies that impact operations and safety to the appropriate manager within a timely manner.  Maintains records and prepares reports on a regular basis, which pertain to the lobby, equipment, transporting, etc.  Prepares inspection reports of assigned areas as directed by the manager.
• Inspects lobby area and lobby corrals to ensure they are clean and in compliance with OSHA and JCAHO safety standards. Uses cleaning chemicals safely and efficiently in accordance with established procedures. Operates and maintains transport equipment safely and efficiently in accordance with established procedures.  Insures equipment in need of repair is reported to the third party vendor.  Check equipment in/out to staff while insuring that equipment is clean, safe, and operational.  Completes preventative maintenance checks on equipment as assigned.  Assigns keys, pagers, and radios out to staff daily and trains staff on proper usage and care of these items. Requests supplies and cleaning products following department guidelines.  Reviews new product literature; demonstrates product usage and evaluates products for use as requested.   Wears appropriate Personal Protective Equipment as directed.  Reports any work-related injury to operations manager.  Assists operations manager with completion of incident report.
• Customer relations are a key component of the Medical Center’s success.  Employee is responsible for exemplifying customer relations towards patients, visitors, physicians, and coworkers.  Holds subordinates accountable for providing good customer relations.  Visits and communicates with the customer (Manager/Department Head or person in charge) in his/her assigned area to ensure that customer needs are met.  Documentation of contact is to be provided to the appropriate Manager and there must be follow-up to correct problems in a timely manner.  Accountable for day-to-day issues, problems or complaints occurring in his/her areas and on his/her shift.  These problems/concerns are to be handled in a timely fashion while correcting the problem or concern to the customer’s satisfaction.  Completes patient surveys and customer survey interviews using designated forms as assigned.
• Meets regularly with his/her respective manager to discuss specific personnel or lobby problems and updates the manager on improvements being made.  Conducts time and motion studies as needed to adjust and insure the best utilization of staff.  Recommend solutions and develops specific short and long range operational goals for staff improvement.
• Exemplifies a team attitude while working with peers, managers, departmental personnel, and the customer.  Is cooperative in working with other team members in resolving problems and concerns.  Offers assistance to other supervisors and managers when appropriate.  Shows consideration in interaction with co-workers, patients, visitors, ancillary departments, and staff members. Participates in establishing own performance goals.  Participates in team meetings, in-service training and special programs.  Accepts constructive correction as a means for growth and development.  Notifies appropriate person of reportable incident.  Assists with completion of incident reports.  Works under limited supervision and requires limited direction.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

• High School Graduate or GED.
• 1 or more years of supervisory/lead experience including interviewing, coaching, developing, and teaching entry level staff with successful experience in managing challenging situations and circumstances.
• Less than 1 year of patient or guest transport in mobility assistance (wheelchair) device or patient or guest lobby attendant experience.

• Associates Degree in related field of study from an accredited college or university.

• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)

Time Type:

Job Requisition ID:

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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