Job Description:

Patient Service Advisor – Imaging

New Victoria Hospital, Kingston upon Thames (KT2 7EG)

Permanent

Part Time – 24 hours a week (4x6hr shifts Monday -Saturday)

Up to £17,553.25

We Make Health Happen

At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors. As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department. This is an exciting opportunity for someone who enjoys working in a fast-paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease.

How You'll Help Us Make Health Happen

As a Patient Service Advisor within Imaging, you will be the first point of contact for patients, consultants, and referrers. You'll play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently.

Working closely with the wider Imaging team, you will help deliver a seamless patient experience across a range of diagnostic services including MRI, CT, Ultrasound, Mammography, Fluoroscopy and X-Ray.

Key Responsibilities

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
• Support the effective administration of Imaging services using booking and patient management systems.
• Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
• Promote New Victoria Hospital's services and always uphold exceptional customer service standards.

Key Skills / Qualifications

Essential

• Excellent customer service skills.
• Strong administrative and appointment booking experience.
• Computer literate with confidence using multiple systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work effectively in a busy environment.
• Professional and approachable manner with a patient-focused attitude.

Desirable

• Experience working within a healthcare or medical environment.
• Previous Imaging or Radiology administration experience.
• Some medical knowledge and understanding of healthcare terminology.
• Highly motivated with a proactive and calm approach.

Benefits

At New Victoria Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 21 days increasing with length of service
• In-house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.   

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