Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

PRIMARY FUNCTION:

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care.

SCHEDULE- 28 hours weekly-  3:00PM-11:30PM with every other weekend/holiday required. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department.
• Greets all customers, including patients, family members and visitors in a caring and professional manner.
• Conducts “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit.
• Functions as receptionist and directs patients and visitors; provides visitor passes.
• Uses the ED Tracker system functionality appropriately.
• Demonstrates knowledge of facility regulations regarding visitors.
• Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using computer cart on wheels in patient rooms.
• Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification, insurance card(s).
• Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care.
• Performs clerical duties related to admission, discharge, transfer using the system.
• Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
• Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
• Obtains all necessary signatures on treatment & financial consents.
• Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
• Provides customer service and wayfinding by assisting patient, family and visitors as needed.
• Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant.
• Assist in providing registration workflow training of newly hired department caregivers.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established safety rules and practices.

PERFORMANCE REQUIREMENTS:

• Exhibit ChristianaCare core values & behaviors.
• Maintains a professional attitude at all times.
• Exemplify prioritization and organization skills.
• Embodies quality patient-focused customer service oriented with strong interpersonal skills.
• Demonstrate critical thinking and problem-solving skills.
• Ability to set priorities, solve problems and communicate effectively using proper verbal and written communication.
• Skill in establishing and maintaining effective internal and external working relationships.
• Emotional stability to handle stress because of high volume, fast pace, and multiple concurrent responsibilities.
• Ability to multi-task and work under pressure with frequent interruptions.
• Ability to adapt to on-going change.
• Ability to handle conflict and maintain composure.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School graduate or equivalent
• Two years' experience in a medical, financial, or customers service environment.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/