At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from insurance eligibility and payments to self-screening competition and scheduling services. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.     

A caregiver in this position works Full-time, M-F, 9:30am – 6:00pm. 

A caregiver who excels in this role will:  

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.  

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.   

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.  

• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.  

• Complete questionnaires to assist departments with preparing for patients.  

• Utilize the screening tool for self-pay patients to determine any possible payer source. 

• Refer patients to financial counselors.  

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).  

• Obtain, scan and index physician orders.  

• Cross train to staff all patient access areas.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• One year of customer service work experience OR higher education and training 

• Proficiency in data entry 

• Knowledge of medical terminology 

• Excellent customer service skills 

Preferred qualifications for the ideal future caregiver include: 

• One year of hospital, clerical or billing work experience 
  
  Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.