The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Energetic Student Advocate who can support students and join our fun & friendly Adult Basic Education (ABE) team. The position requires a student-centered, friendly, engaged, and enthusiastic attitude to support the ABE Program and its students. Flexibility to workdays/nights/weekends is required, be punctual, and provide excellent student support services.

• Support in registering students in-person, by phone, and/or by email following ABE program procedures

• Screening students

• Ask a series of questions to the student to see if they qualify for our program.

• Enter student information into a tracking sheet/database (LUMENS)

• Ensure accurate data entry

• Submit a call log daily to your lead

• ABE daily phone duties incoming/outgoing

• Tracking incoming calls to ensure successful placement

• Enter student data in the tracking sheet for student follow-up

• ABE daily email duties incoming/outgoing

• Respond to emails and follow up with students

• Welcoming/facilitating student intake/assessment process

• Proficient in Outlook email, data entry, and friendly customer service with a smile

• Student-centered / listening / verbal communication / organizational skills

• A flexible schedule is required: days/nights/weekends (will work around class schedule)

• Energetic, Friendly, reliable, and punctual for your shift

• Data entry for student data into tracking sheet/database portals as needed.

• Required accurate data entry of less than 2% error rate

• Notify students and instructors of any class updates, as requested

• Complete follow-up calls for ABE students to track student progress/success rates

• Bilingual students are encouraged to apply

• Additional job duties as assigned

Starting Salary

$15.00 Hourly

Note: 1000-Hour Appointment -Temporary hourly employees are limited to a maximum of 1,000 hours per calendar and fiscal year and must be

terminated upon reaching the maximum hours, unless there are exceptional circumstances.

To be considered for this position, please upload the following documents to your application:

• Resume /CV

• Cover Letter

• Current Class Schedule

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.