Job Description:

Orthopaedic Clinic Coordinator

Cromwell Hospital, London SW5 0TU

Permanent

£29,000 to £35,000 + Excellent Benefits

Full time 37.5 hours per week (Shifts patterns – Monday to Friday between 8am and 8pm with occasional Saturdays)

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Under the general guidance of the Primary Care Manager, you’ll be responsible for all activities in the clinic. You will be there to provide a link between Hospital, Patients, Consultant and other users. You’ll be coordinating patient registration, preparation of outpatient accounts, receipting payment for hospital services, book follow up appointments and booking further tests including diagnostic requests.

You’ll help us make health happen by:

• Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital brand and in line with the Cromwell Hospital’s ABC Standards.
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
• Provide efficient and effective administrative support in running of the clinic or in facilitating tests, or procedures.
• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
• Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
• Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
• Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
• Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.
• Raise cash or credit card refunds and obtain authorisation as required
• Make follow-up bookings for patient after the appointment.
• Assist patient with booking further tests or consultations.

Key Skills / Qualifications needed for this role:

• Experience within Healthcare administration/coordinator
• Experience working within orthopaedics is desirable
• Patient facing experience
• Excellent communication skills and strong interpersonal skills
• Excellent organisational skills
• Good attention to detail
• Enthusiastic
• Able to build good relationships
• IT literate
• Can work well under pressure
• Excellent team player

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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