Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The O2C Disputes Management Team Lead is responsible for leading a team of dispute analysts to ensure timely investigation, resolution, and closure of customer disputes and deductions. • This role focuses on reducing aged receivables, improving cash flow, enhancing customer satisfaction, driving process improvements, and ensuring compliance with company policies and service level agreements (SLAs) • The role oversees a team of rebate analysts, drives process excellence, manages stakeholder relationships, and ensures compliance with contractual agreements while supporting revenue and customer satisfaction objectives. • Manage OTC collection disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. • Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? • • Strong knowledge of Order-to-Cash (O2C), Accounts Receivable, Collections, Dispute Management processes and Rebates Management processes. • • Proven leadership and team management experience, compliance & audit requirements. • • Strong analytical and problem-solving skills. • • Excellent stakeholder management and customer relationship skills. • • Advanced Microsoft Excel and reporting capabilities. • • Experience with SAP or SAP S,4 HANA • • Strong communication, negotiation, and conflict resolution skills. • • Ability to manage multiple priorities and work in a fast-paced environment.
Roles and Responsibilities: • Team Leadership & People Management • • Lead, mentor, and develop a team of Disputes Management Analysts. • • Set and monitor team goals, KPIs, and productivity targets. • • Conduct performance reviews, coaching sessions, and training programs. • • Manage workload allocation and resource planning to ensure SLA adherence. • • Foster a culture of accountability, collaboration, and continuous improvement. • Dispute Management Operations • • Oversee the end-to-end dispute resolution process for customer deductions, invoice disputes, pricing discrepancies, billing errors, freight claims, and promotional claims. • • Ensure disputes are investigated and resolved within agreed timelines. • • Review complex or high-value dispute cases and provide resolution guidance. • • Act as the escalation point for critical customer issues. • • Ensure proper documentation and tracking of dispute cases. • Stakeholder Management • • Partner with Sales, Customer Service, Finance, Pricing, Supply Chain, Credit & Collections teams to drive dispute resolution. • • Build strong relationships with key customers and internal stakeholders. • • Facilitate cross-functional meetings to address recurring dispute trends and root causes. • • Communicate operational performance and key risks to management. • Cash Flow & Accounts Receivable Support • • Drive reduction of open dispute balances and aged receivables. • • Support collections teams by expediting dispute resolution to improve cash application and collections performance. • • Monitor deduction recovery and financial impact of unresolved disputes. • • Contribute to working capital improvement initiatives. • Reporting & Analytics • • Analyze dispute trends, aging reports, root causes, and financial impact. • • Track team performance against KPIs and SLAs. • • Prepare weekly, monthly, and quarterly management reports. • • Identify opportunities to improve process efficiency and customer experience.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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