Über diese Order to Cash - Collections Associate (English Required) Stelle bei Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
Role Summary
The Collections Associate is responsible for obtaining timely payments within prescribed payment terms to maximize cash collection and reduce accounts receivable balances. This role works closely with customers, Sales, Credit, Billing, Cash Application, and other internal teams to resolve outstanding receivables and support collection objectives.
The position requires regular interaction with internal stakeholders and external customers to ensure effective collection activities, issue resolution, and adherence to established service standards.
Key Responsibilities
Collect outstanding payments from assigned customers according to established collection schedules.
Meet or exceed monthly and quarterly collection targets.
Contact customers via phone and email to follow up on outstanding balances and negotiate payment arrangements.
Maintain timely communication with customers regarding collection issues, payment discrepancies, and short payments.
Perform account reconciliations and investigate disputed receivables to facilitate resolution.
Collaborate with Credit, Sales, Billing, and Cash Application teams to resolve outstanding receivable issues.
Track and reconcile daily and monthly accounts receivable balances against customer records.
Prepare collection-related documentation, including adjustment vouchers, statements, and customer correspondence.
Escalate unresolved issues according to established escalation procedures and follow through to resolution.
Participate in client meetings to discuss collection performance and address outstanding concerns.
Complete responsibilities assigned by the Collections Team Lead.
Ensure compliance with client policies, procedures, and service level requirements
Required Qualifications
Minimum of 1 year of experience in Collections, Credit & Collections, or a related finance function.
Advanced or fluent English communication skills, both written and verbal.
Experience managing customer interactions through phone and email.
Proficiency in Microsoft Office applications.
Strong analytical and problem-solving skills.
Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment.
Experience working collaboratively with cross-functional teams.
Preferred Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
Experience working with Oracle or other ERP systems.
Collections Certification or Collections License.
Previous experience supporting month-end, quarter-end, or year-end close activities.
Experience in a shared services, BPO, or global operations environment.
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
