The Order Management Specialist/Customer Service Specialist (CSS) is responsible for coordinating and following up the orders of the LSI business, for this purpose, they will have to interact with stakeholders and customers while establishing and maintaining exceptional customer service and customer satisfaction for standard account base.

Essential Job Functions:

• Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned.

• Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.

• Ensures and provides quality service to both internal and external customers.  Builds and maintains ongoing relationships with customers. 

• Serves as communication link between customers and sales team to assure customer’s needs are met.

• Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.

• Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist. 

• Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.

Qualifications & Experience:

• Knowledge in SAP is a must.

• Bachelor's degree in logistic, supply chain, customs or imports related is preferred

• 2-3 years of experience in logistics, supply chain or order management related jobs.

• 1-2  years of customer service experience in a fast paced environment 

• Requires excellent interpersonal skills to negotiate and resolve supply chain issues

• Basic knowledge in Excel and Microsoft Word

• Ability to work in a fast paced environment and to interface with various levels of management. 

• Accuracy, problem solving, multi-tasking, listening are all critical components to this position.

• English C1 level

The expected salary for this role is 945,000 colones annually specific employee compensation may vary depending on factors including experience, education, training, licensure, certification, location and other job‑related, non‑discriminatory factors permitted by law.