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This position reports to:

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Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

This role is contributing to the EL Smart Power business in Xiamen China.

You will be mainly accountable for:

• Receive customer orders, review and check order type, material, price block, special header remark, shipping point, drop shipment and its shipping mode. Offer AB to customers according to master schedule plan
• Deal with customer inquiry regarding code availability checking, order scheduling, delivery time, logistics arrangement and order change etc. Recommend appropriate solution for customer request and co-work with internal functions to enable request handling.
• Maintain positive customer experience, proactively inform customers about issues and clarify questions.
• Coordinate with order planner, prepare the delivery schedule ahead of time, and keep customer informed. Create DN and pass to WH and CT or forwarder.
• Coordinate customer requests as export contact window. Confirm with customer for the forwarder and corresponding shipping mode. Prepare customs related documents，tracing the transportation and keep customers informed for the shipping details（Invoice, Packing list etc）.
• Global RFQ data supporting, forwarder management, spot bidding, as well as freight analysis and optimization via data-driven.
• Manage and monitor customer order on time delivery, monthly analyze the root cause of N-OTD and push related functions for improvement.
• Coordinate with customers on product technology, certification, declaration, and bidding data collection; Publish product change notices, provide pricing support, process free sample requests
• Optimization project or task assigned by line manager.

Qualifications for the role

• Bachelor and above degree, engineering education background is preferred.
• Familiar with factory operation process, know the normal order handling and production planning methods and KPI.
• Familiar with export procedure.
• Good data analysis and statistics ability, can find and analyze the issue, identify potential risks and find solutions.
• At least 3-5 years order handling or production planning experience in foreign company, better if ever used lean sigma or other equivalent theory to lead or participate the optimization task
• Good English listening, speaking, reading, and writing level, has some financial knowledge.
• Good MS operation and ERP knowledge, be skilled in SAP is preferred Open minded and active in communication, accountable and can bear stress.
• Team work, are willing to change and can accept change

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.