Über diese Order Execution Specialist Stelle bei ABB
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Operations Manager__
Your role and responsibilities
The Backend Order Execution Specialist- Medium Voltage drives Service is responsible for managing the execution of customer and intercompany service orders for Medium Voltage Drives products and services. The role serves as the primary coordinator between customers, supply chain, production, engineering, warehouse operations, and project teams to ensure accurate order processing and on-time delivery.
The work model for the role is: hybrid in New Berlin, WI.
This role is contributing to the Motion Service Division.
You will be mainly accountable for:
Manage End-to-End Order Execution
Process and maintain sales orders while ensuring accurate and timely fulfillment of customer requirements.
Serve as Primary Customer and Sales Unit Contact
Coordinate with customers and ABB Front-End Units regarding order status, delivery commitments, lead times, and issue resolution.
Coordinate Cross-Functional Operations
Work closely with Production, Supply Chain, Logistics, Engineering, and Project Management teams to ensure successful execution and delivery of orders.
Manage Customer Cases and Escalations
Own Salesforce case management, resolve customer inquiries, and drive timely resolution of delivery, material, and execution issues.
Support Operational Excellence
Maintain data accuracy and support process improvements, including opportunities to assume ownership of SAP master data, BOL master data, and other backend operational processes.
Qualifications for the Role
Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role
Experience processing and managing customer orders within an ERP system such as SAP
Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams
Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously
Effective written and verbal communication skills
Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
Ability to analyze order, shipment, and customer data to support operational decision-making
Experience managing customer requests, escalations, or case management activities
Preferred Qualifications
Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or a related field
Experience with SAP Sales & Distribution (SD), Materials Management (MM), or related SAP modules
Experience using Salesforce or a similar customer relationship management (CRM) system
Experience supporting industrial equipment, electrical products, automation systems, or power equipment
Knowledge of order fulfillment, inventory management, transportation, and logistics processes
Experience maintaining SAP master data, product master data, or bill of material (BOM/BOL) data
Experience working with global manufacturing, supply chain, or service organizations
Familiarity with KPI reporting and operational performance metrics
Experience participating in continuous improvement or process standardization initiatives
More about us
We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.