As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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Responsibilities:

ESSENTIAL FUNCTIONS

• Fills ophthalmic eyeglass prescriptions specified by MD or OD and makes final adjustments to the eyewear to the satisfaction of the patient. Evaluates prescriptions with consideration of the patients’ vocational and recreational visual requirements. Makes recommendations for lenses, including contact lenses, lens coatings, and frames to suit patient needs.
• Measures patients’ bridge and eye size, temple length, vertex distance, papillary distance, and optical centers of eyes using a millimeter rule and light reflex pupillometer. Determines patient’s current lens prescription by using a lensometer or lens analyzer and patient’s current eyeglasses.
• Completes all administrative and customer service tasks correctly and on time, including invoicing patients, cash handling, and financial arrangements with patients or responsible third-party to cover charges. Coordinates service support, including inventory, equipment maintenance and repair, requisitioning of supplies, and materials. Recommends expenditures for equipment to management. Initiates expenditures for routine supplies and maintenance at the direction of management. Uses specialized software to maintain customer database and report financial transactions.
• Assists patients in selecting frames according to style, color, coordinating frames with facial and eye measurements and ophthalmic prescription. Instructs patients in adapting to, wearing and caring for eyeglasses and/or contact lenses.
• Prepares work orders, which may include instructions for grinding, coating and fabricating eyeglasses. May perform finish lens grinding, and/or communicate the work of processing to lab technicians to fill the work orders to specification. Verifies the finished lenses have been ground and fabricated to specification. Heats, shapes, or bends plastic or metal frames to adjust eyeglasses using hands, pliers or other tools and materials to fit patient. May perform lens finishing work as needed.
• Maintains retail inventory, including meeting with sales representatives, ordering frames, lenses and other supplies. Creates innovative and pleasing displays of merchandise to entice purchases. Maintains inventory utilizing sales management software. Establishes and maintains relationships with optical labs, finish laboratories and suppliers to purchase inventory, collect equipment/product information or resolve equipment/product problems.
• Participates in trunk shows throughout the University in conjunction with Marketing and special sale events at selected University locations. Attends Optician vendor shows, exhibitions and trade shows as needed to keep abreast of new ophthalmic retail trends and purchasing supplies.
• May fit and dispense contact lenses. As a Contact Lens Specialist, duties include pre fit, preparation and evaluation, diagnostic fit and evaluation, lens dispensing, patient education and delivery procedures, follow-up visits with patient/customer, and administrative issues.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 1 year of related experience involving direct patient contact required
• Bachelor's degree and 5 years experience preferred
• Or equivalent combination of education and experience

LICENSES AND CERTIFICATIONS

• Certified Optician-ABO and NYS license upon hire required and
• NCLE Certification for opticians who will participate in fittings upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.