Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products. The primary responsibility of this role will be the handling of institutional complaints.

Responsibilities:

• Partners with Sales Associates and various other internal operations groups
• Analyzes and resolves highly complex operational problems
• Supports ad-hoc projects for new processes or industry initiatives
• Manages of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• Driver of Business Outcomes: Delivers results through effective management, structure, and routines.

REQUIRED SKILLS AND EXPERIENCE:

• 3+ years of experience in business support and risk management in a complex organization supporting senior leaders.

• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio

• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product

• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners

• Excellent written / verbal communication skills and executive presence

• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.

• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

• Strong problem solving, conceptual thinking, attention to detail, and sense of urgency.

• Experience building relationships, communicating effectively and influencing others

• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment.

DESIRED SKILLS AND EXPERIENCE:

• Process Design

• Bachelor’s Degree preferred or equivalent experience

• Working knowledge of KYC (Know Your Customer)/CDD (Customer Due Diligence)/ AML (Anti-Money Laundering) standards.

• Experience with complaint management process

Skills:

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications

Shift:

Hours Per Week: