Role Summary
The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.
Key Responsibilities
Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
Recruit, onboard, train, and manage technicians and operational staff across locations
Provide leadership, coaching, and performance management to ensure high team productivity and engagement
Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
Oversee scheduling and resource allocation to support 24/7 operations where required
Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
Manage operational budgets, control costs, and support financial planning activities
Support expansion into new locations by establishing processes, teams, and operational readiness
Requirements
8+ years of experience in fleet operations, automotive service management, or a related field
Proven experience managing multi-site operations or large-scale teams
Strong understanding of service delivery, KPIs, and operational performance management
Experience in 24/7 or high-availability operational environments
Demonstrated leadership skills with the ability to manage, motivate, and develop teams
Strong stakeholder management and communication skills
Financial awareness with experience in budgeting and cost control
Experience with electric vehicles or advanced automotive technologies is a strong advantage
Fluent English required; German mandatory; Spanish is a plus
What We Offer
Long-term, stable opportunity in a growing operational environment
Exposure to modern vehicle technologies and large-scale operations
Opportunity to lead and scale teams across multiple locations
Ongoing training and professional development
