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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operations and Admin Executive

Position Overview The Operations and Admin Executive will support Regional Account Director on administrative tasks such as finance admin and other regional reporting coordination.

Key Responsibilities

Operations Management

•                Manage work order systems and ensure timely resolution of facilities issues and client requests

•                 Conduct regular site inspections and quality audits to maintain service standards

•                 Manage soft service vendors such as housekeeping, office consumables and building management

Administrative Functions (APAC sites)

•                Maintain accurate records of service delivery, compliance documentation, and operational reports

•                 Support RAD in preparing monthly operational reports

•                 Coordinate and process vendor invoicing, purchase orders for both JLL and BX

•                 Support contract administration and vendor performance reviews

•                 Organize and maintain centralized repositories of workplace resources, templates, and best practices

•                 Support new hire onboarding for JLL staff

Client Interface

•                Participate in client meetings and service reviews as and when required

•                 Escalate issues appropriately and ensure client satisfaction

Team Collaboration

•                Work closely with technical team, soft service vendors and regional operations staff

•                 Assist with special projects and operational improvements as assigned

Other required duties

•                Support GCS front desk operations during planned and unplanned staff absences

•                Onboarding GCS team, includes BX profile creation and mailbox

Required Qualifications

•                2-4 years’ experience in corporate real estate services and operations

•                 Strong organizational skills with attention to detail and ability to manage multiple priorities

•                 Excellent communication skills and customer service orientation

•                 Experience with financial administration and reporting systems

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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