POSITION SUMMARY:

The Operations Supervisor coordinates and monitors daily administrative and financial operations for the assigned department(s) within an ambulatory or hospital-based setting. Under general supervision, this role serves as the primary administrative liaison, managing workflow and supervising professional and clerical staff to ensure efficient operational flow and high-quality service delivery. The position exercises direct supervision over department administrative personnel and unit coordinators to support the strategic operational goals of the business unit.

Position: Operations Supervisor       

Department: Surgical Specialties Brockton

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Staff Supervision & Performance Management: Supervises, trains, and assigns tasks to administrative personnel and unit coordinators; manages the onboarding/orientation process in collaboration with department educators and conducts annual performance appraisals to ensure compliance with departmental standards.
• Workflow & Quality Control: Manages daily administrative workflow and monitors the quality of work within the assigned group to ensure efficient operations, timely completion of tasks, and adherence to regulatory and hospital guidelines.
• Schedule & Payroll Coordination: Coordinates and maintains the monthly staff schedule; tracks hours, leaves, and time off to compile and submit accurate weekly timesheets to management or the Payroll Department.
• Employee Relations Support: Serves as the first point of contact for employee benefit and payroll inquiries, and partners with managers and Human Resources to resolve basic employee relations issues.
• Office & Inventory Management: Oversees the maintenance of departmental files, manuals, and records; monitors supply inventories and equipment functionality to handle purchasing within the established budget and coordinate necessary IT or vendor repairs.
• Administrative & Communication Support: Manages departmental correspondence, handles phone inquiries with a professional manner, and creates reports, spreadsheets, and presentations to support data-driven decision-making.
• Meeting & Event Coordination: Plans, organizes, and coordinates departmental meetings, receptions, and functions, including managing schedules, catering, and audio-visual/technology setups.
• Compliance & Operational Support: Maintains data confidentiality regarding professional and patient issues (e.g., correspondence, billing, test results) while conforming to hospital standards of performance, infection control, and safety procedures.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• A Bachelor's degree, or at least three years of experience in a similar medical office setting, is required

PREFERRED EDUCATION AND EXPERIENCE:

• 1 year supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• N/A

CERTIFICATES, LICENSES, REGISTRATIONS PREFERRED:

• N/A

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge of clinical operations, hospital financial tracking, human resources policies, and physician reimbursement regulations.
• Ability to mentor, guide, and motivate direct reports through demonstration of best practices.
• Oral and written communication skills to handle internal and external stakeholder interactions professionally
• Ability to prioritize and manage multiple administrative projects simultaneously and produce expected results.
• Proficiency using personal computers, computerized healthcare information systems, word processing, spreadsheets, and presentation applications.
• Critical thinking, analytical, and problem-solving skills to resolve workflow and administrative inefficiencies.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.