Svitzer – on behalf of Batangas Bay Towage Inc – is seeking an experienced Operations Manager for its port operations in Batangas. If you have a background in managing marine service operations and a proven track record in driving operational excellence and delivering customer-focused solutions through timely, reliable and safe service, we would love to hear from you. This is a unique opportunity for a former marine officer with hands-on operational experience in ASD tugs, to showcase their skills with a global leading towage operator.

What you can look forward to

You will be responsible for the operational management and condition of all vessels within the designated fleet. Reporting to the General Manager, you will take full ownership of operations, ensuring safety and compliance with all regulations, continuously drive operational excellence and customer focused solutions in terms of timely, reliable and safe service, and ensure good client and authority relations at all times.

This is a hands-on role, in a small team, where you will be fully responsible for the full end-to-end operations for our fleet of 4 ASD tug vessels.

Offering uninterrupted marine solutions requires not only the best equipment but also the best people. At Batangas Bay Towage Inc and Svitzer our shared ambition is to attract and continuously develop the industry’s best craftsmen. Both at sea and on land - worldwide, wherever our customers do business. We are driven by skilled, professional and dedicated people and we work together as one company to provide safe, reliable and efficient services to our customers. We support and develop our people’s skills and capabilities and we care for the development of both teams and individuals. To best serve our customers, we strive to ensure the right people and the best teams for the job, every time.

What you will do

Your key responsibilities will include:

• Daily management of operations and support of the fleet, crew and onshore office based in the Port Terminal of Batangas, Philippines.

• Full ownership of operations, ensuring safety and compliance with all regulations, operational efficiency and excellence, and good client and authority relationships at all times.

• Direct supervision of the Captains and Chief Engineers, ensuring that vessel/s are crewed, operated, and maintained in accordance with regulatory requirements, company standards, and customer expectations.

• Continuously driving operational excellence and customer focused solutions in terms of timely, reliable and safe service.

• Continuously promoting safety awareness and working practices to enhance the safety and operational culture of Batangas Bay Towage Inc (BBTI) and Svitzer as a world leading towage provider.

Operations management:

• Management and administration of marine operations matters, including oversight of vessel maintenance and deck-side technical matters.

• Ensure compliance with all Class, Flag and Statutory Certification for all vessels, liaising closely with the Technical Superintendent for technical/engineering side of surveys.

• Preparation of docking, class surveys, maintenance and repair budgets, and monitoring of expenditure, preparation of docking specifications and reports.

• Management of Senior Crew to ensure compliance with BBTI and Svitzer policies and procedures at all times.

• Oversight of day-to-day Crew Administration to ensure vessels are always properly manned.

• Act as visible and frequent management presence in the fleet, assessing crew for improvement areas and providing and/or arranging training as necessary.

• Ensure all crews have appropriate training to meet BBTI and Svitzer OVMSA requirements and deliver training required to meet OVMSA compliance.

• Oversight and management of crew to ensure a safe working environment is maintained always.

• Monitor and ensure all crews conduct regular safety drills and exercises to ensure the required standards are maintained on all vessels.

• Conduct simulator exercises with Crew to ensure competence standards are met and maintained.

• Ensure BBTI and Svitzer’s HSEQ and Marine Standards policies and procedures are adhered to by employees, contractors and other stakeholders at all times.

• Ensure all incidents and accidents are reported, investigated and closed out as mandated by Authorities, Client requirements and all BBTI and Svitzer policies and procedures.

• Establish and maintain a close collaboration with Client’s representatives, including leading daily/weekly/monthly meetings.

• Engage with Client on all operational matters, including present performance statistics in meetings as required and discuss areas for operational improvement with the Client.

• Ensure Client’s representatives have a full understanding of tug capabilities and how these shall be maintained across operations.

• Address any Client concerns on delivery of the service, ensuring high level of customer service always.

• Act as BBTI and Svitzer Representative towards the Port Authority and maritime departments regarding vessel certificates and manning documents.

Crew management:

• Oversight of day-to-day crew management including crew rostering.

• Oversight and control of the recruitment, selection and training of vessel Senior Crew in compliance with Svitzer processes and procedures.

• Oversight of crew certification compliance and inductions, ensuring compliance is up to date at all times.

• Oversight and control of succession plans for deck officer positions within the operation, ensuring adequate training plans in place for existing and newly recruited crew members.

Finance management:

• Provide crewing, operational and technical budget inputs for annual budgets and forecasts.

• Initiation of local purchases to approved financial limits.

• Control and optimisation of operational costs including but not limited to overtime when applicable.

• Implement operational efficiencies to reduce day-to-day operational costs.

Other:

• Other duties as may be reasonably required from time to time, including provide coverage for other management positions during periods of absence as delegated by the General Manager.

Who we are looking for

To be successful in this role, you will bring:

• Valid Master Mariner Certificate of Competency (CoC)

• Tertiary qualifications in relevant business or marine management is an advantage

• Operational experience in harbour towage operations (bow to bow) and ASD marine propulsion units

• Previous similar role experience in the management of marine service operations

• Detailed knowledge of applicable classification, flag state and port authority requirements.

• Proven experience in project management is an advantage

• Sound financial management knowledge and analytical skills

• Fluency in written and oral English

• Proficiency in Microsoft Office programs and comfortable using other online systems and tools.

• Structured and data driven approach

• Excellent organisation, time management and planning skills with ability to think conceptually while managing the detail

• Business acumen and influencing skills.

• Effective stakeholder management skills up to national port authority and client's senior/executive management level

• Excellent communication skills across multiple levels in the organisation and with external and internal stakeholders.

• High level of professionalism, honesty and integrity

• Strong understanding of change management and the ability to work effectively in a matrix structure.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

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