Position Summary

Crescent Operation Managers are responsible to manage and operate a high performing reliable operation committed to meeting all our customer’s needs, our company’s needs and our people’s needs. The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities 

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a Work Environment which is safe and maintained where our people can safely grow and develop
• Engage everyone in the operation to participate in Safety Observations to continually seek out and remove all forms of risk

People

• Select the best people to be part of Crescent
• Train to ensure each person is competent 
• Assess to ensure the fair and accurate evaluation of each person’s performance and potential 
• Recognize to ensure each person feels appreciated for the value they provide
• Regularly review the Voice of Our People to gain an understanding of their issues and concerns in keeping Crescent’s work environment as a source of competitive advantage 

Productivity

• Manage all inbound and outbound shipments/stock transfers, including support system activity 
• Manage pick process for production and ensure all intercompany transfers and staging occurs timely and accurately for production use
• Assess / verify the ongoing need for resources 
• Validate the use and continuous improvement of all production and operational processes 

Quality

• Determine and adhere to all quality standards 
• Ensure our customer’s need for quality is understood and build into each process
• Control the accuracy of the WMS to ensure correct quantity, SKU, lot code and location of product and materials
• Ensure cycle counts, damage processing, are completed and documented as required 
• Data Integrity - Ensure the complete integrity and timeliness of all data in our operating systems. (Pack Manager / Kronos / Quick Base)

Customer Value

• Understand the required standards for each customer and their needs
• Report well documented and accurate metrics – UPPH
• Manage and motivate all FLO’s to maintain a safe, well organized, accurate receiving, warehouse, staging, and shipping environment 

Financial

• Align and optimize the allocation of People to meet established operating targets 
• Ensure equipment is fully PM’d and maintained, stay abreast of innovative equipment ideas to continually improve the level of output

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated risks

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

• Fast paced environment, requiring Production Managers to adapt to continuous changes in schedules, volumes, staffing and shift requirements
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager
• Exhibits big picture thinking and a combination of short term and long term thinking

Systems Usage

• Customer Systems
• Kronos
• PackManager

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 5 – 10 Years of practical operations experience, leading teams to safety deliver customer services in an efficient and effective manner and meeting every quality standard for each unique customer

Preferred Qualifications:

• Experience leading hourly production associates or projects strongly desired
• Warehouse management
• Regulatory cGMP experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Operations Manager is successful if they can:

• Run a safe and Productive operation
• Deliver a Quality product to our customer
• Develop a self-sufficient team
• Operate a predictable profitable business

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis