Your eye for detail matters! The Operations Fulfillment Analyst – OFA, (Account Installation Senior Analyst), plays a critical role in ensuring the successful onboarding and renewal of group health plans. Serving as the bridge between Sales and Implementation, the OFA reviews, validates, and prepares implementation documentation for Medical, Pharmacy, Vision, and Dental products, ensuring all requirements are complete, accurate, and compliant before implementation begins. Through effective collaboration and attention to detail, the OFA helps drive a seamless transition from sale to implementation.

What you’ll do:

• Review and validate new business, renewal, and maintenance documentation to ensure accuracy, completeness, and implementation readiness.

• Partner with Sales and cross-functional teams to resolve documentation issues and drive cases to In Good Order (IGO) status.

• Manage case activity within VISTA, including documentation, status updates, and readiness reviews.

• Validate benefit configurations, legislative requirements, and installation readiness across Facets and Non-Facets platforms.

• Transition implementation-ready cases to the Implementation Manager for downstream execution.

• Participate in training, team meetings, and continuous improvement initiatives to maintain expertise and support business objectives.

• Contribute to special projects and achieve departmental quality, productivity, and service performance goals.

Required Qualifications

• High School Diploma or GED required; college degree preferred

• 2+ years of account management, sales, and/or client service experience

• Strong problem-solving and analytical skills, with the ability to use data to drive results

• Excellent technical proficiency, including experience with spreadsheets, databases, and tracking systems

• Proven ability to build strong relationships, collaborate effectively, negotiate, influence, and deliver on commitments

• Strong communication and organizational skills, with the ability to work effectively across all levels of an organization

• Ability to manage multiple priorities and deadlines in a fast-paced environment while working independently and taking initiative

Preferred Qualifications

• Strong knowledge of Cigna processes, including benefits, eligibility, ID cards, billing, and banking

• Experience with Vista, ePRO, CIT, and Benefit Summary systems

• 2+ years of project management and/or account management experience

• Experience identifying solutions and driving outcomes that balance business and client needs

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,700 - 92,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.