Context and Purpose

The Operational Service Fulfillment Kit Planner plays a critical role in ASML’s service organization. They ensure customer availability of spare part and tool kits by panning and executing work orders for service spare kits per upgrade and install schedules, and forecast for maintenance and repair of customer machines world-wide.

Responsibilities

Work Order Management

Maintain Material Requirement Planning data for service spare kits to meet customer contracted commitments.
Release orders and monitor kit execution. Support material handlers as needed to ensure quality execution.

Work with cross-sector stakeholders to resolve shortages and gating issues preventing plan execution.

Root Cause Analysis and Issue Resolution

Identify and track root causes of missed KPI targets

Focus on structural issues and address problems at the root for long term solutions.

Contribute to preventing issues by proactive risk analysis, highlighting potential risks, and implementation of preventative measures.

Makes high quality decisions based on what is best for ASML and our customers.

Stakeholder Management

Actively maintain relationships with cross-sector stake holders.
Professionally manage conflict and escalations while maintaining strong positive relationships.

Convince and motivate stakeholders to implement improvements and manage risk.

Reporting

Prepare weekly report out for critical service kits.

Prepare weekly report out, D&S charts, and slides for escalated service kits.

Professionally report status of supply, root cause, containment, and structural improvements for critical and escalated kits.

Support cross-sector escalation owners as need.

Job Requirements

Education and Experience

High School diploma or equivalent required.

Bachelors Degree preferred.
Experience in Operational Planning, Supply Chain Management, Inventory Management, or equivalent working and thinking level.

Skills

Proficiency in Microsoft Office

Proficiency in SAP preferred.
Candidate must demonstrate strong soft skills, including stakeholder management, conflict resolution, agile learning, organization, and priority management

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.