We are looking for a motivated and customer-focused ICT Support Technician to join our technician team.

This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.

The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.

Job title:

Onsite Technician - Term Time

Job Description:

We are looking for a motivated and customer-focused ICT Support Technician to join our technician team, supporting the Stafford region.

This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.

The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.

Responsibilities

• Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments.
• Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required.
• Conduct onsite visits to provide support to our customers face to face.

• Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets.

• Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process.
• Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services.
• Assist schools with ICT Audits, planning, and refresh programmes.
• Support customer environments to align with DFE Guidelines
• Produce and maintain accurate technical documentation for schools, and site records.
• Work collaboratively with internal support teams to ensure smooth delivery and transition of services.

About You

• Proven experience in a customer-facing ICT support, systems engineer, or technical consultant role.
• Strong troubleshooting and problem-solving skills across a broad range of ICT technologies.
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID.
• Experience supporting and maintaining Windows Server 2016, 2019, and 2022 environments.
• Good knowledge of Active Directory, Group Policy, PowerShell, and automation tools.
• Excellent knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications.
• Experience supporting virtual server environments, including Microsoft Hyper-V and/or VMware.
• Experience supporting backup solutions
• Full UK driving licence and willingness to travel to customer sites.

• The successful applicant will require security clearance (i.e. DBS checked).

About Entrust

Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.

What’s in it for you?

• A competitive basic salary (£25,155 pro rata to reflect term time hours)
• Work from home
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
 

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Location:

Stafford

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent