This is a full-time position based at our client site in Schiphol-Rijk, Netherlands. The successful candidate will work closely with Associates, Coordinators, Supervisors, and other client stakeholders to support operational excellence, drive effective communication, and maintain a high level of service delivery. 

Approximately 60% of the role will be dedicated to hands-on operational support within the laboratory and warehouse environment, working alongside the team to execute critical activities. The remaining 40% of the role will focus on operational planning, scheduling, KPI reporting, issue resolution, stakeholder communication, and administrative responsibilities. 

This position offers the opportunity to play a key role in maintaining compliance, improving operational efficiency, and supporting continuous improvement initiatives across the Sample Management operation. 

Major job duties and responsibilities 

• Responsible for coordinating and executing daily RMSD operations in accordance with established procedures and client requirements. 

• Coordinate sample receipt, processing, and shipment activities to ensure on-time and first-time-right completion.  

• Monitor daily workload priorities and maintain oversight of operational dashboards, priority lists, and service level commitments.  

• Coordinate with Warehouse Incoming and Sampling teams regarding shipment forecasts, missing documentation, relabeling requirements, and operational priorities. 

• Develop and maintain daily and weekly work schedules to ensure effective resource allocation and service delivery. 

• Track, maintain, and report operational metrics and key performance indicators. 

• Identify, investigate, and escalate operational issues while driving timely resolution and corrective actions. 

• Serve as Non-conformance initiator or assign appropriate delegates for deviations associated with sample duty activities.  

• Maintain accurate documentation, records, databases, and operational reports in compliance with GMP requirements and company procedures.  

• Establish and maintain effective working relationships with laboratory personnel, warehouse operations, client representatives, and external stakeholders. 

• Support continuous improvement initiatives to enhance service quality, compliance, and operational efficiency.  

Qualifications (Education/Training, Experience and Certifications) 

• Higher education degree preferred or equivalent combination of education and relevant work experience. 

• Minimum 3 years of experience in a laboratory, GMP-regulated, or pharmaceutical environment is required. 

• Experience coordinating operational activities, schedules, and cross-functional workflows is required. 

• Previous experience leading or mentoring small teams is preferred. 

• Working knowledge of GMP principles and quality systems is preferred. 

• Experience with laboratory operations, sample management, logistics, or related services is preferred. 

• Experience with project management methodologies and data analysis tools is preferred. 

• Experience with LIMS and other laboratory information systems is preferred.  

Knowledge, Skills and Abilities 

• Highly motivated, organized, and capable of managing multiple priorities simultaneously. 

• Demonstrated ability to coordinate activities and effectively delegate tasks in a fast-paced environment. 

• Customer-focused with strong interpersonal and relationship-building skills. 

• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels. 

• Demonstrated accountability and commitment to quality and compliance standards. 

• Collaborative team player who maintains strong working relationships across multiple functions. 

• Fully computer literate and proficient with Microsoft Office applications. 

• Fluent in English, both written and spoken. 

Environmental Working Conditions & Physical Effort 

Typically works in office, laboratory, warehouse, and GMP-regulated environments with adequate lighting and ventilation and a normal range of temperature and noise levels. 

A frequent volume of work, changing priorities, and service-related deadlines may impose routine strain. The position requires walking around laboratory and warehouse locations, prolonged computer use, standing, bending, reaching, and light lifting or carrying of materials associated with sample management activities.  

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.