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Job Posting Title:

Position Type:

Department:

Work Location:

Pay Grade:

Job Description:

The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.

Job Responsibilities:

Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolves issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%

Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information. 15%

Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth. 10%

Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%

Other duties may be assigned. 5%

Minimum Qualifications:

Bachelor's degree with 3 years of experience

Specific Experience:

Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description

Preferred Qualifications:

Master's degree

Specific Experience:

Lead or management experience working with teams.

Additional Requirements:

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Additional Job Description:

Special Instructions:

Skills Needed:

Preferred Skills:

Posting Date:

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information: