Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Performs an integral role with the care team for coordination of complex chemotherapy and cancer treatment scheduling. Manages all aspects of scheduling of multi-day and multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling treatment including infusion treatments, transfusion, labs, surgery, and radiation treatment for oncology patients. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Responsibilities:

Schedules and coordinates complex chemotherapy and radiation therapy treatment plans and cycles including intervening labs, imaging, and MD visits as per specific treatment schedule. Ensures scheduling is accurate and timely and without delay in care. Facilitates frequent changes for all associated appointments due to patient acuity. Facilitates inpatient transitions and discharges for chemo infusions and radiation in coordination with the treatment plan schedule. Utilizes complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.Performs other duties as assigned and as required.Coordinates care with physician, advanced practitioners (APPs), nurses and fellows to confirm and review treatment regimens and overall plan of care. Coordinates with Pharmacy on drug availability.Reviews in-basket message pools and collaborates with providers and clinical team (infusion nursing and radiation therapists) to ensure timely scheduling upon office visit and/or hospital discharge. Communicates with treatment unit leadership to maximize clinic flow.Identifies symptoms and refers patients to appropriate APP for symptom management, when needed.Coordinates with Infusion Clinical Nurse Manager or Radiation Oncology care team for same day add-ons for sick or urgent patients and for transitions from inpatient or transplant. Alerts the authorization team.Contacts patient to coordinate appointment scheduling. Communicates with Preservice/Authorization department to ensure prior authorization of treatment is obtained. Handles pre-registration prior to date of visit to ensure prior authorization for treatment.Coordinates the scheduling of surgeries and related procedures. Schedules appointment times using computerized scheduling programs. Communicates with physicians and other healthcare team members to ensure availability of facilities and staff.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: This role encompasses complex scheduling and coordination and requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Strong ability to use initiative and judgment and to identify, analyze and solve problems. Demonstrates and conveys a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience. Required Work Experience: A minimum of one (1) year scheduling experience with complex scheduling algorithms and one (1) year of customer service experience required. Oncology related scheduling experience preferred. Other Information: Additional Education Info: Bachelor's degree preferred.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 60%
•  Climbing = 0%
•  Keyboard Entry = 100%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 60%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 80%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 80%
•  Standing = 80%
•  Walking = 80%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 80%
•  Distinguish Color = 0%
•  Seeing - Far = 80%
•  Seeing - Near = 80%
•  Bio hazardous Waste = 60%
•  Biological Hazards - Respiratory = 60%
•  Biological Hazards - Skin or Ingestion = 60%
•  Blood and/or Bodily Fluids = 60%
•  Communicable Diseases and/or Pathogens = 60%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 0%
•  Gas/Vapors/Fumes = 60%
•  Hazardous Chemicals = 60%
•  Hazardous Medication = 60%
•  Latex = 60%
•  Computer Monitor = 100%
•  Domestic Animals = 0%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 0%
•  Hazardous Noise = 0%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 0%
•  Needles/Sharp Objects = 60%
•  Potential Electric Shock = 0%
•  Potential for Physical Assault = 40%
•  Radiation = 0%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]