We are so glad you are interested in joining Sutter Health!

Organization:

SEBMF-East Bay Medical Foundation

Position Overview:

Represents the cancer center as a welcoming official to all patients and visitors who enter the facility. Responsible for exemplary customer service in greeting and orientation of patients and visitors to the facility. Serves as the first impression of the cancer center and represents themselves in a positive, helpful, professional manner at all times.

Job Description:

GREETER SERVICES
• Greets patients, family, visitors, and staff upon arrival to area.
• Direct patients, family, visitors and staff to desired locations in the cancer center, medical office building or medical center.
• Maintain presence at station. Does not leave desk unattended.
• Keeps up-to-date information on patient status and communicates information to family members regarding patient status, visiting opportunities, and physician meetings. Coordinates information exchange that might facilitate the treatment process.
• Assures immediate work area and surrounding common areas are kept neat and presentable.
• Assists in improving patient satisfaction while keeping staff informed of any potential problems, anticipates families’ needs and is proactive in resolving issues before they become major sources of concern.

KNOWLEDGE & INFORMATION
• Maintains current knowledge and information on the cancer center, medical center and medical office building.
• Directs visitors to onsite meetings.
• Utilizes cancer center information systems to access department and individual contacts to provide visitors and others as needed.
• Reports any maintenance needs and restocking requirements as needed to appropriate department or staff.
• Contacts marketing/public relations when brochures and other materials need restocking.
• Participates in meeting the goals and objectives of the work unit and the department to ensure that the department contributes to the attainment of the cancer center's goals and objectives.

EDUCATION:

HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE:

Possess verbal, written and interpersonal skills.

Demonstration of maturity, accountability, problem solving, initiative, consideration and courteousness.

Professional appearance.

Job Shift:

Days

Schedule:

Part Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

24

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.76 to $40.26 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.