St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES:

• Outreach all new patients via infusion and radiation DAR, provide introduction, overview of possible financial burden associated with cancer care, and all supports available to help reduce the finance burden.
• Assist appropriate patients and families to explore options for financial assistance for medical services.
• Assist with optimizing insurance coverage. Provide information for Medicaid application process and Insurance Marketplace. Navigate patients during open enrollment season.
• Follow up with appropriate patients and families for financial assistance needs.
• Obtain necessary insurance information for patients, updated insurance, and run RTE.
• Answer questions or directs patients to appropriate staff members for questions regarding insurance, billing questions, financial assistance, payment/payment plans, quotes, copayment assistance, insurance optimization, and insurance navigation.
• Meet with patients to discuss estimated costs of therapies in-person and via phone as needed.
• Refer patients to third party supportive services including Co-payment assistance, Free drug, Replacement drug, and Foundation funds. Complete documents either via phone or in-person.
• Submit claims for reimbursement from foundation and co-payment cards for payment of outstanding balances for hospital-based services. Making sure that payment is posted to correct HAR and line item for accurate payment posting and remaining patient balance.
• Verify patient insurance eligibility either by RTE/Navient/Availity or calling insurance
• Work with infusion auth and infusion pharmacy to make sure that replacement/upfront drug is on track for upcoming infusion appointments.  
• Perform other duties and responsibilities as assigned.

PHYSICIAL AND SENSORY REQUIREMENTS:

Sits up to 6 hours a day for 2 hours at a time.  Stands for up to 3 hours a day for up to 1 hour at a time.  Walks up to 4 hours a day for up to 15 minutes at a time.  Frequently uses the fingers and hands to manipulate objects. Frequently lifts, carries, pushes and/or pulls up to 10lbs.  Occasionally/rarely lifts, carries, pushes, or pulls objects of greater weights.  Must have ability for touching as it relates to perceiving attributes of an object.  Must have the ability to hear normal conversation.  Must have the ability for seeing as it relates to general, near, far, color, peripheral vision.  Must have visual attributers of depth perception and visual monotony.  Frequently must reach above shoulder level.  Occasionally must stoop, bend & crouch.

EDUCATION:

Associate degree in healthcare related field required.

Bachelor’s degree in Social Work or Healthcare related field preferred.

TRAINING AND EXPERIENCE:

Minimum of three years’ experience in an acute care oncology setting required.

Minimum of two years of oncology finance experience in financial counseling, free medication program, grants, and development funds required.  

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.