Job Description

The EPC is a key operational contact for Agilent’s customers, ensuring smooth program delivery, operational excellence, and a differentiated customer experience. You will work closely with customers, internal teams, and external partners to coordinate programs, solve challenges, and implement solutions.

Key Responsibilities:

• Serve as the primary operational liaison between Agilent and key customers

• Coordinate scheduled and reactive/unplanned services to meet customer needs

• Ensure timely resolution of customer inquiries by engaging the right internal and external teams

• Collaborate with cross-functional partners to identify challenges, develop solutions, and implement best practices

• Support program and project delivery with a focus on operational excellence and customer satisfaction

• Integrate onsite with customer teams, providing hands-on support and building strong relationships

• Execute customized duties as defined in customer program agreements

• Drive continuous improvement and add value through proactive problem-solving

Qualifications

• Degree in scientific or technical field preferred, but experience is valued equally

• 1–2 years in a similar role supporting programs/projects in technical or customer-focused environments

• Strong customer service mindset with the ability to deliver exceptional experiences

• Excellent organizational skills to manage complex schedules and multiple priorities

• Comfortable handling technical service requests, purchase orders, and invoices

• Strong communication and interpersonal skills to collaborate across teams and with customers

• Solution-oriented, adaptable, and focused on driving results

• Experience in laboratory or technical settings and SAP is a plus

• Proficient in Microsoft Office

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service