Oversee daily functions of testing services, including proctoring a variety of exams for individuals with disabilities, interacting with examinees and other departments or institutions, and direct supervision of student workers as well as basic office management including accounting of department funds, such as incoming funds, invoices, and ordering office supplies as needed.

.Essential Functions:

20% Customer service and office tasks, including scheduling appointments for exams, creating and updating customer database, communicating with various offices and faculty to receive, proctor, and return exams, and maintain organized records of completed exams and appointments. Perform routine office duties including email and phone communications, copy/fax/scanning/printing, filing, maintaining testing and office supplies, and create and update public relations materials (e.g. newsletters).

20% Knowledge of on-campus testing procedures and proctoring a variety of exams, including but not limited to: accommodated on-campus exams and placement tests.

20% Responsible for maintaining test security and integrity, and adhering to confidentiality standards including FERPA, ADA, and Section 504 of the Rehabilitation Act. Includes authenticating identity of examinees, maintaining secure tests, overseeing video monitoring system, and reporting academic integrity violations.

20% Daily database entry and management, reporting statistics regarding test volume, and program evaluation. Includes reporting testing data for monthly and annual reports.

10% Hire, train, and supervise undergraduate and graduate student employees.

10% Provide support to Associate Director in managing testing and office programs.

Education:

Requires a relevant bachelor’s degree

Licenses/Certifications/Requirements:

Certification to give vendor tests required within one month of employment, including Accuplacer.

Required Qualifications: Requires a relevant bachelor’s degree. Requires a minimum of 2 years’ experience with Internet based delivery systems and strong working knowledge of computers and skills with Microsoft Office suite required. Ability to troubleshoot computer-based exams required. Ability to interact with people from diverse cultures and backgrounds, sensitivity to accessibility and disability issues required. Strong communication and conflict resolution skills required.

Preferred Qualifications: Prior supervisory experience preferred. Familiarity with testing assessment, work experience in an office with high security and confidentiality requirements preferred. Prior experience in testing/assessment center and/or proctoring national testing programs preferred.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume. 

Application Deadline: September 24, 2026.

Compensation: The hourly rate for this position is $18.44.

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

________________________________________________________________________

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.