Job Summary:

Serves as a patient advocate, liaison, and advisor/educator to assist patients with navigating the continuum of care from detection of disease through acute care treatment. Provides individualized assistance to patients, families, and caregivers to help overcome barriers and facilitate timely access to quality medical and psychosocial care. Enhances the patient's quality of life, sense of autonomy, and self-determination for managing own health.

Job Responsibilities:

• A Rounds on and reviews assigned patients regularly and evaluates patient progress with plan of care.

• Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution.

• Provides support, counseling, and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.

• Serves as a liaison between patient and clinical staff, physicians, managed care companies, and external community resources to coordinate/maximize resources and identify/resolve barriers to the plan of care.

• Assists patients and families with resolving financial, psychosocial, functional, and administrative issues by advising of options and referring to appropriate resources. Intervenes as appropriate to advocate for patient and family.

• Provides educational resources, support, and coordination to assist patients in securing appointments.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under direct supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Department specific competencies for positions are detailed in the unit/department scope of service.

Position Requirements:

Work Experience

• A minimum of 4 years' relevant experience required.

Education

• Bachelor’s degree or higher in Nursing required upon hire            

Licensure/Certification/Registration

• RN - Licensed as a Registered Nurse. Eligible to practice nursing in the State of Kentucky required upon hire AND

• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position               

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical-Hospital)

Standing: Frequently

Walking: Frequently

Sitting: Occasionally

Lifting 0-25 lbs.: Frequently

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Frequently

Carrying 2575 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Frequently

Pushing/Pulling over 75 lbs.: Frequently

Climbing: Occasionally

Bending/Stooping: Frequently

Kneeling: Occasionally

Crouching/Crawling: Occasionally

Reaching: Frequently

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Occasionally

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure:

Risk Level: Low-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.