Jobs Companies Thinkahead NOC Analyst

Über diese NOC Analyst Stelle bei Thinkahead

Thinkahead · Hybrid · Gurugram, Haryana
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers.  

Key Responsibilities

  • Monitor customer network and IT infrastructure
  • Incident management via ITIL based ITSM (ServiceNow)
  • Answer phone calls from select client contacts to open new or check status of existing incidents
  • Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed
  • Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to:
  • Server – Windows/Unix/Linux
  • Backup/Replication
  • Cloud
  • Exchange/O365 server issues
  • Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues
  • Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
  • Performs analysis of event management system alerts to ensure devices are tuned properly
  • Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc.
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution
  • Create and maintain system and process documentation in appropriate knowledgebase.
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Assist with cross training of other NOC team members as needed.
  • Skills Required

  • At least 3+ years of operational experience in multiple technologies, including all the following:
  • Networking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred.
  • Experience with general technologies such as servers, storage, virtualization and cloud
  • Proficient use of all Microsoft Office applications
  • Experience working with an ITIL based ticketing system tool – ServiceNow helpful
  • Experience with at least one IT observability/monitoring tool or technology (Elastic,LogicMonitor, Solar Winds, etc)
  • Experience with Elastic observability strongly preferred
  • Certifications

  • One of the following certifications is preferred:
  • Elastic Observability (ECOE)
  • Logic Monitor Certified Associate (LMCA)
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Professional (MCP)
  • Red Hat Certified System Administrator (RHCSA)
  • Linux Certified Administrator (LCA)
  • Cisco Certified Associate (CCNA)

  • Why AHEAD:
     
    Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
     
    We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
     
    India Employment Benefits include: 
    Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
    Paid time off and company holidays, along with additional leave benefits as per policy
    Flexible work arrangements, supporting work-life balance
    Learning and development opportunities to support continuous growth and upskilling
    Employee wellness initiatives and programs focused on physical and mental well-being
    Retirement and statutory benefits in line with India regulations
    Inclusive and people-first culture, with a strong focus on collaboration and ownership
     
    Bereit, sich bei Thinkahead zu bewerben?
    Bei Thinkahead bewerben

    Ähnliche Jobs

    Thinkahead
    Cisco Enterprise Agreement Specialist
    Thinkahead
    ⚡ Früh bewerben United States · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 5 Std.
    Thinkahead
    Senior Technical Consultant - AI Platform Engineer
    Thinkahead
    ⚡ Früh bewerben Gurugram, Haryana · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 13 Std.
    Thinkahead
    Technical Consultant | Cloud & AI | Platform Engineering
    Thinkahead
    ⚡ Früh bewerben Gurugram, Haryana · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 14 Std.
    Thinkahead
    Senior Technical Consultant | Cloud & AI | Platform Engineering
    Thinkahead
    ⚡ Früh bewerben Gurugram, Haryana · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 14 Std.
    Thinkahead
    Senior Associate Technical Consultant | Cloud & AI | Platform Engineering
    Thinkahead
    ⚡ Früh bewerben Gurugram, Haryana · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 14 Std.
    Thinkahead
    Incentive Operations Analyst
    Thinkahead
    ⚡ Früh bewerben United States · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 21 Std.
    Thinkahead
    Senior Consultant — Advisory
    Thinkahead
    ⚡ Früh bewerben United States · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Thinkahead
    Project Manager - Data Center
    Thinkahead
    ⚡ Früh bewerben United States · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Thinkahead
    Principal Consultant — Advisory
    Thinkahead
    ⚡ Früh bewerben United States · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Thinkahead

    Alle Jobs bei Thinkahead ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos