At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Rooted in the Woodlands for 40 years, Memorial Hermann The Woodlands Medical Center has provided family- and patient-centered, trusted care to the many communities of Montgomery County, north Harris County and beyond. We regularly invest in campus expansion and renovation projects to tailor our advanced, personalized services for you and your family. Here, you can easily realize why Memorial Hermann The Woodlands is your medical center.

Our welcoming campus, located at 9250 Pinecroft Drive, consists of a main hospital with 457 beds across three patient bed towers, plus four medical plaza office buildings. A team of more than 1,400 affiliated physicians - representing nearly 90 medical specialties - is supported by over 3,300 employees.

We are a designated Level II trauma center and were the first and only hospital in Montgomery County for over a decade granted Magnet® status – an international distinction for nursing excellence and quality care by the American Nurses Credentialing Center.

We are embracing the Institute for Healthcare Improvement's Transforming Care at the Bedside (TCAB), which engages and supports our front line caregivers in identifying and implementing change that will improve care and empower our bedside caregivers to provide the best care possible. We implemented this model of care in 2007 and have seen our staff engaged in creating innovations that have improved our patient, physician and staff satisfaction. Our culture promotes learning, evidence-based practice and recognition of excellence at all levels.

Position responsible for providing leadership, direction and support for one or more patient care departments, ensuring the delivery of quality care to patients; and for planning, implementing, reviewing and controlling the budget, staffing, and robust process improvement.

*Over NVICU, NSICU, & Neuro Med/Surg IMU
*Master's Degree
*Previous Clinical Director experience
*Neuroscience, trauma or critical care experience in a specialty area
*Professional certification strongly preferred

Job Description

Minimum Qualifications:

Education:  Bachelor of Science in Nursing degree from an accredited school of professional nursing required; Master’s Degree preferred.

Licenses/Certifications:

• Current State of Texas license or temporary/compact license to practice professional nursing
• Professional Certification in clinical area or management within one year of hire preferred

Experience / Knowledge / Skills: 

• Five years of progressive clinical experience; see attached Table 1 for Direction I-IV leveling
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

PRINCIPAL ACCOUNTABILITIES:

• Directs the day-to-day operations for assigned patient care departments, maintaining 24/7 operational responsibility and directing clinical and non-clinical staff.
• Reviews and approves all new hires, establishes and controls standards for performance appraisals; works with managers to identify staffing needs and provides for accordingly; coordinates training needs of staff with education department; remains available, accessible and visible to staff; recognizes staff’s achievements and accomplishments and provides ongoing feedback on performance.
• Works with service line leaders and managers to establish departmental scope of service, goals and strategic plan for the department; stays up-to-date on new developments in the field and incorporates such in the department’s scope of service; reviews departmental policies, procedures, and systems; conducts appropriate department promotional activities and participates in hospital market activities.
• Monitors and directs all patient care activities.
• Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience.
• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement, desired client-centered outcomes, and organizational outcomes.
• Ensures that revenue, expenses, contribution margin and FTE’s meet or exceed budget; prepares and submits budget and related reports; forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately.
• Promotes physician input and communication; includes medical staff in planning new or revised policies, procedures and services; provides rapid response and follow-up to medical staff issues/concerns; seeks new ways to encourage new physicians to utilize hospital services.
• Promotes a safe and accountable environment; adheres to all Memorial Hermann policies, procedures, and standards, being a good steward of resources, including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; coaches and mentors managers, charge nurses and staff; serves as preceptor, mentor and resource to less experienced staff.
• Adheres to all regulatory and Texas Board of Nursing requirements and standards.
• Performs other duties as assigned, within scope of practice and clinical competency.