Enterprise Network Engineer III
Summary

Sonoco's Global IT Infrastructure & Operations (ITIO) organization delivers secure, reliable, and innovative technology services across more than 300 global locations. We are a team of technology professionals focused on providing exceptional customer experiences while continuously modernizing our infrastructure to support business growth, operational excellence, and cybersecurity.

We are seeking an Enterprise Network Engineer III to join our Global Networks team. This role is responsible for the engineering, implementation, optimization, and support of Sonoco's global network infrastructure, including LAN, WAN, SD-WAN, Wireless, DDI (DNS/DHCP/IPAM), network security, and cloud connectivity solutions.

The ideal candidate is a highly skilled network professional with strong operational experience who can provide technical leadership, contribute to strategic initiatives, and help drive the modernization of Sonoco's global network environment.

This position is part of a global virtual team and requires strong collaboration, communication, and problem-solving skills. The successful candidate will play a key role in ensuring the reliability, scalability, performance, and security of Sonoco's enterprise network services.

In addition to delivering quality services and projects in a timely manner, you will help foster an inclusive and innovative culture. The position requires a proven team player who can provide technical leadership and guidance during complex situations. Primary responsibilities include contributing to a world-class network team, driving network and security policies and procedures, fostering relationships with key partners, and helping to manage complex projects and workloads to drive efficiency and effectiveness.

Key Responsibilities

Reporting to the Associate Director of Global Networks, you will be responsible for:

Strategy & Planning

• Collaborate with business leaders and IT teams to assess short- and long-term network capacity requirements.
• Develop and maintain enterprise network standards, reference architectures, and technology roadmaps.
• Create and maintain network documentation, diagrams, configurations, operational procedures, and support processes.
• Research, evaluate, and implement emerging networking technologies and services to improve performance, security, reliability, and operational efficiency.
• Provide technical leadership for network modernization and transformation projects.

Operational Management

• Design, deploy, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud-connected network infrastructures.
• Configure and maintain routers, switches, firewalls, wireless solutions, and network management platforms.
• Administer enterprise DDI services, including DNS, DHCP, and IP Address Management (IPAM), utilizing BlueCat solutions.
• Monitor network performance, capacity, availability, and security to ensure optimal business operations.
• Troubleshoot complex network issues across multiple geographic regions and technology domains.
• Lead root cause analysis and corrective action efforts during major incidents.
• Manage network hardware and software lifecycle activities, including upgrades, patching, refreshes, and decommissioning.
• Collaborate closely with Information Security teams to implement and maintain secure network architectures.
• Evaluate network health using monitoring, telemetry, and analytics platforms.
• Develop and implement automation solutions to improve operational efficiency and consistency.
• Work with vendors, service providers, and business partners to support network services worldwide.
• Ensure network connectivity of all network-connected appliances such as servers, workstations, telephony equipment, audio/video equipment, etc.
• Mentor junior engineers and provide technical guidance across the organization.

• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.

Qualifications

Formal Education & Certification

·        University/College degree (AA, BA, BS) required.

·        5+ years of experience supporting enterprise-class network infrastructures.

·        Candidate required to be fluent in English.

·        Industry certifications preferred:

o   Cisco CCNA or higher

o   Arista ACE certifications

o   Fortinet NSE certifications

o   Aruba EdgeConnect (Silver Peak) certifications

o   BlueCat certifications

Knowledge & Experience

·        Proven experience and success with enterprise-class LAN, WAN, WLAN design and implementation.

·        Proven experience in SD-WAN technologies (Silver Peak a plus).

·        Proven experience with network capacity planning and general network management best practices.

·        Proven experience administering and supporting enterprise DNS, DHCP, and IP Address Management (IPAM) solutions (BlueCat a plus)

·        Proven experience with network infrastructure and security technologies, including router/switch security, firewall management, protecting perimeter network devices, security logging for monitoring and incident response, and wired/wireless guest network design and implementation.

·        Excellent hands-on technical knowledge and experience in an enterprise-class network environment (multiple LAN locations, global WAN spanning international locations, multiple data centers, VLAN separation).

·        Experience with network automation and scripting (e.g., Python, Ansible, REST APIs) is a strong plus.

·        Excellent working technical knowledge of current network hardware, protocols, and services, including:

o   Cisco & Meraki: Meraki MS250, MS355, MS425; Cisco 3750, 3560, 2960, 2950, 4500, 6500-class switches; Cisco ISR router platforms and related interface cards.

o   Arista: Strong experience configuring and supporting Arista switches and wireless access points (e.g., EOS-based switches, CloudVision-managed environments).

• BlueCat: Experience configuring, administering, and troubleshooting BlueCat DNS, DHCP, and IP Address Management (IPAM) solutions, including DNS architecture, DHCP scopes, IP address lifecycle management, and integration with enterprise network services.

o   Core protocols: TCP/IP, EIGRP, OSPF, BGP, STP, PBR, MLPP, SNMP, and related networking protocols.

o   Solid understanding of network services including DNS, DHCP, NAT, VPN, QoS, authentication services, and network access control.

·        Excellent knowledge of VoIP technologies, including QoS, MGCP, RTP, SIP, SCP, H.323.

·        Excellent working knowledge of configuring and supporting wireless access points (Meraki, Cisco, and Arista).

·        Excellent hardware and IOS/EOS troubleshooting experience.

·        Working technical knowledge of Cisco Nexus platforms [9k, 7k, 5k, 3k].

·        Knowledge of Cisco ISE.

·        Fortinet firewall knowledge.

·        Network management, performance monitoring, network monitoring, inventory management, and backup tool experience (e.g., LogicMonitor).

·        Competency with testing tools and procedures for voice and data circuits, packet capturing, and protocol analysis.

·        Good understanding of the organization’s goals and objectives.

·        Knowledge of applicable data privacy practices and laws

·        Experience with tools including but not limited to Puppet, SolarWinds, New Relic APM/Synthetics/Insight, and ServiceNow.

·        Experience creating reports using security and network appliances with primary administration tools (e.g., Cisco CSM, Splunk, Prime, SolarWinds).

·        Experience and familiarity with IT management products and services.

·        Experience with networking, infrastructure, server, application, and development technologies.

·        Domain expertise with IT operations, security, or compliance is desirable.

·        Global team player – this role is part of a larger, distributed team.

·        Passion for delivery of Service Management.

·        High degree of creativity and “out-of-the-box” thinking.

·        Ability to think broadly and strategically, with strong attention to detail.

·        Ability to execute on multiple projects simultaneously in fast-paced environments.

·        Service- and solution-oriented approach.

·        Strong writing, communication, and presentation skills.

·        Genuine interest in connectivity and networking technologies.

·        Empathy for others and willingness to work towards common goals.

·        Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers, and customers.

·        Ability to handle pressure situations with clarity, focus, and professionalism.

·        Adaptable to rapid change.

·        Strong understanding of “Quality” as it relates to customer satisfaction.

Nice to Have

·        Ability to interact and build strong relationships across all business and corporate functions.

·        Excellent communication and strong interpersonal skills.

·        Ability to effectively execute on multiple simultaneous projects.

·        Experience working in a fast-paced, ever-changing global environment.

·        Outstanding organization skills.

·        Additional network and IT certifications are a plus.

·        Takes responsibility and achieves results.

·        Excellent organizing, time management, and priority-setting skills.

Work Conditions

·        Participation in on-call support rotation.

·        Sitting for extended periods of time.

·        Occasional after-hours maintenance activities.

·        Ability to occasionally lift and transport network equipment.

• Limited travel within EMEA and other regions as business needs require.

Job Location

·        Primary location: Poland (Remote or Hybrid based on location).

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