The National Product Manager, Products and Services is a key collaborator and subject matter expert focused on enhancing Dent Wizard’s product and service portfolio. This role partners across teams to optimize performance, efficiency, and customer satisfaction while ensuring our offerings remain competitive and aligned with customer expectations—particularly for national accounts. The position emphasizes cross-functional teamwork, data-driven insights, and a mindset of continuous improvement to evolve Dent Wizard’s solutions and support operational excellence. 

Key Responsibilities:

Field Collaboration & Support 

• Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives. 
• Collaborate with field teams to uphold Customer SLAs and pricing consistency, ensuring clarity and mutual accountability. 
• Coach, train, and develop others on National Initiatives.
• Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.

Product Strategy and Enhancement 

• Partner with internal teams to maintain and evolve the product and service roadmap, aligning it with market trends and customer needs. 
• Contribute to the development of enhancements that improve quality, efficiency, and overall customer value. 
• Ensure product specifications, processes, and standards remain compliant and competitive across the marketplace. 

Product Lifecycle Management 

• Coordinate the full lifecycle of products and services—from introduction through refinement and eventual retirement. 
• Work closely with supply chain, training, and operations teams to ensure consistent, high-quality execution nationwide. 
• Monitor performance data to identify opportunities for improvement or innovation within existing offerings. 

Market Insights and Positioning 

• Collect and analyze feedback from customers, field teams, and industry sources to inform product direction and positioning. 
• Collaborate with marketing on messaging and communication strategies that highlight the value and differentiation of Dent Wizard’s solutions. 
• Provide insight-based recommendations to support competitive and sustainable pricing structures. 

Performance Metrics and Reporting 

• Track and report on key performance indicators such as adoption, utilization, service quality, and customer satisfaction. 
• Translate data into actionable insights that guide product and operational improvements. 
• Present findings and recommendations to leadership and cross-functional partners to inform strategic decisions. 

Innovation and Continuous Improvement 

• Support initiatives that test and implement new tools, materials, and service methodologies. 
• Collaborate with cross-functional teams to embed a culture of continuous improvement through feedback, experimentation, and data analysis. 
• Serve as an advocate for innovation, ensuring lessons learned in the field inform future development. 

Other duties as assigned.

Competencies Required

• Adaptability
• Change Management
• Collaboration
• Adaptability
• Functional Expertise
• Influence
• Continuous Improvement
• Analytical Thinking
• Problem Solving
• Customer Focus
• Communication Skills
• Project Management

Position Requirements

• High school diploma required, Bachelor’s degree in Business, Marketing, Operations Management, or related field preferred. 
• 5+ years of experience in product or service management, ideally within automotive services or reconditioning. 
• Strong understanding of automotive technologies, repair processes, and industry best practices. 
• Demonstrated success working cross-functionally with operations, marketing, and national customer accounts. 
• Excellent communication, analytical, and interpersonal skills. 
• Proficiency in data tools (Excel, Power BI), Microsoft Office, and CRM systems. 
• Extensive Travel Required (Approximately 50%, variable by business unit)

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Extensive travel required (approximately 50%) variable by business unit.

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].