National C&I Training Specialist

Position Summary

The National C&I Training Specialist is responsible for developing and delivering technical training programs that build capability, consistency, and service excellence across Packard Culligan's Commercial & Industrial (C&I) operations. This role ensures technicians and sales teams nationwide are professionally trained, technically proficient, and compliant with regulatory and safety standards. By providing expert-level training, technical support, and operational guidance, the Specialist drives standardized execution, improved service quality, and operational excellence across all dealership locations.

Key Responsibilities

C&I Sales & Installation Support

• Provide nationwide technical support for complex C&I installations, troubleshooting, repairs, and system optimization.
• Support sales teams with application guidance and technical expertise for commercial and industrial water treatment solutions.
• Maintain and update national C&I application guidelines, technical documentation, and sales resources.
• Develop, implement, and maintain standardized training programs for new, existing, and specialty C&I equipment.
• Promote consistent inventory control and equipment management practices across all dealership locations.

C&I Service Training & Technician Development

• Analyze recurring installation, equipment, and service challenges to identify root causes and implement corrective training and process improvements.
• Ensure C&I technicians nationwide meet all regulatory, safety, and certification requirements.
• Develop and maintain a national technician competency framework, including skills assessments and career development pathways.
• Conduct dealership capability assessments to identify technical skill gaps, training opportunities, and operational risks.
• Partner with General Managers to support recruiting, onboarding, technical development, and continuing education initiatives.
• Deliver classroom instruction, hands-on training labs, virtual learning sessions, and field-based coaching across multiple regions.
• Collaborate with Human Resources to maintain training records, certifications, and compliance documentation.

Operational Support & Field Performance

• Serve as the primary escalation resource for complex technical issues that cannot be resolved at the dealership level.
• Coordinate support with the C&I Business Manager, Culligan International, equipment manufacturers, and vendors as needed.
• Promote a customer-first culture and consistent service excellence throughout the organization.
• Provide field insights, technical recommendations, and continuous improvement opportunities to senior leadership.
• Support national onboarding programs, service development initiatives, and operational improvement projects.
• Assist dealerships with process optimization and best practice implementation.

Workplace Safety & Culture

• Champion a culture of safety, collaboration, accountability, and continuous improvement.
• Encourage open communication and knowledge sharing across national service teams.
• Recognize employee achievements and support initiatives that improve workplace safety and operational effectiveness.
• Ensure training programs reinforce company safety standards and regulatory requirements.

Business Performance & Strategic Alignment

• Monitor and evaluate training effectiveness through key performance indicators, including technician competency, installation quality, callback reduction, safety performance, training completion, and customer satisfaction.
• Align training initiatives and operational goals with national business objectives and strategic priorities.
• Identify opportunities to improve service efficiency, technician effectiveness, and customer experience across all dealerships.
• Support the protection of company assets through proper training, operational procedures, and equipment management.

Qualifications

• 5+ years of experience in Commercial & Industrial (C&I) operations, technical training, field service, water treatment, or a related technical industry.
• Demonstrated ability to design, develop, and deliver advanced technical training programs.
• Strong leadership, coaching, communication, and presentation skills.
• Experience troubleshooting complex mechanical, electrical, and water treatment systems.
• Knowledge of regulatory compliance standards, workplace safety requirements, and industry best practices.
• Ability to build strong relationships across multiple locations and organizational levels.
• Proficient with Microsoft Office and learning management or training documentation systems.
• Valid driver's license and ability to travel extensively.

Travel Requirements

• Ability to travel up to 75% throughout the United States.
• Flexibility to provide remote and on-site support as business needs require.

Why Join Packard Culligan?

At Packard Culligan, you'll play a critical role in shaping the technical capabilities of our national service organization. This position offers the opportunity to influence training strategy, improve operational performance, and help build a world-class team dedicated to delivering exceptional customer experiences across the country.

Packard Culligan is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds and experiences.