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The MSME Account Manager is responsible for driving merchant acquisition, developing business opportunities, and managing strategic relationships with MSME partners. As a key liaison between GCash and its merchant partners, this role drives sales performance, identifies opportunities for business growth, and delivers tailored payment and digital solutions that address partner needs. The role also ensures strong account management, effective stakeholder engagement, and achievement of sales KPIs and business objectives.

You will be responsible for the following:

Sales and Merchant Acquisition

• Identify and develop new business opportunities through prospecting, networking, cold calling, client meetings, and other lead generation activities.
• Manage the end-to-end sales cycle, from initial engagement and product presentation to negotiation and deal closure.
• Present GCash products and services to prospective merchants and key decision-makers, demonstrating their value and business impact.
• Recommend relevant solutions based on merchant needs and business objectives to drive acquisition and conversion.
  

Business Development and Growth

• Analyze merchant business processes, financial transactions, and operational needs to identify opportunities for growth.
• Develop a strong understanding of merchant businesses to uncover opportunities for new partnerships, expanded product adoption, and increased transaction volume.
• Develop and present customized business solutions leveraging GCash products and services, including fund disbursements, online and offline payments, GLife, AdTech, and other relevant offerings.
• Create and execute account development strategies, programs, and initiatives to achieve sales targets and business KPIs.
  

Account and Partner Relationship Management

• Build and maintain strong relationships with merchant partners, key decision-makers, and relevant stakeholders.
• Conduct regular business reviews and partner meetings to assess performance, address business needs, and identify opportunities for growth.
• Provide timely updates on product launches, promotions, service enhancements, and technology developments.
• Address partner concerns promptly and coordinate with internal teams to resolve issues within agreed service-level agreements (SLAs).
• Escalate complex or critical issues to the appropriate teams and ensure proper follow-through until resolution.
  

Sales Reporting and Administration

• Prepare and submit accurate and timely sales call plans, pipeline updates, key account performance reviews, account profiles, priority lists, and product trackers.
• Maintain accurate account information and ensure compliance with established company processes, management systems, and reporting requirements.
• Perform other related duties and responsibilities as required by the business.
  

We are looking for:

• A bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Experience in sales, business development, account management, or merchant acquisition, preferably in fintech, digital payments, banking, or the financial services industry.
• Strong sales, negotiation, presentation, and deal-closing skills, with the ability to manage the full sales cycle.
• Proven ability to identify business opportunities, develop account strategies, and deliver against sales targets and KPIs.
• Strong relationship-building and stakeholder management skills, particularly when engaging with business owners and senior decision-makers.
• The ability to understand business needs and recommend tailored solutions that drive merchant growth and product adoption.
• Excellent analytical, problem-solving, planning, and organizational skills, with the ability to manage multiple accounts and priorities.
• Strong communication and collaboration skills, with a customer-first and results-oriented mindset.
• Proficiency in digital tools and reporting systems, with the ability to prepare accurate sales and account performance reports.
• A high level of accountability, adaptability, integrity, and initiative in a fast-paced business environment.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package