Overview:

Responsible for CD Issuance through to and including, issuing closing documents and funding the loan, adhering to product, investor, state and federal guidelines, managing the most complex files, loans and issues.   This position is also responsible for the on-boarding and training of new employees.

Primary Responsibilities:

Responsible for training new additions to the closing department, ensuring preparation and delivery of complete and accurate closing packages. 

Handle multiple complex files and pinpoint potential problems/resolves complex issues timely.

Responsible for closing new products and complex loans.  Review new product internal closing highlights with department team members and train fellow co-workers once the closing has been mastered.

Recommend efficiency and system changes to improve/streamline closing process through process map review and identification of process improvements for productivity gains.

Review and respond to Internal and External Audit Inquiries as well as participate in Audit calls.  

Maintain effective communication with all necessary parties involved in closing a transaction, from the customer, broker, correspondent, settlement agent, loan officer, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding and co-workers to ensure a seamless closing experience, starting with CD preparation to CD Issuance through to issuing Final Closing documents.   

Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing (i.e.,  Payoffs, subordination’s, releases, tax, title, homeowners/flood information).

Review rate lock expirations and document expirations to ensure closing is within required time frames.

Review system of record information to ensure accurate closing documentation can be prepared and that the necessary closing documents are in the system.  

Perform validation of fees and submit wires to fund all loans within necessary time frames.  Review CD for accurate closing figures such as seller concessions, ratio tolerances, and investment required into transaction, and cash back at closing.

Report system and closing document issues.

Test closing documents and custom enhancements for system updates.

Act as subject matter expert of Product, Investor and Compliance Requirements.

Train peers on new policies and procedures and present ideas to improve processes and workflow.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Complete other related duties as assigned.

Scope of Responsibilities:

The scope of the position involves a high level of risk due to the importance of the regulations that a closer is responsible for adhering to:   TRID, High Cost, TILA, RESPA.

This position handles the more complex products and processes.  They are highly efficient and engaged in processes to identify gains in productivity.  They work across channels having strong relationships with applicable parties such as sales, operations, audit, risk, and external third parties.  They are problem solvers, owning the more difficult complex issues that arise. 

Supervisory/ Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

Associates degree and a minimum of 3 years’ prior Mortgage experience to include CD Issuance whether at a Lender, Title Company or Settlement Agent’s office, or in lieu of a degree, a combined 5 years’ higher education and/or work experience, including a minimum of 3 years’ prior Mortgage experience to include CD Issuance whether at a Lender, Title Company or Settlement Agent’s office.

Strong PC skills with knowledge of spreadsheet, word processing, and email software.

Ability to make sound decisions based on information provided.

Versatility and flexibility working within an ever changing fast paced mortgage environment.  

Ability to function independently within time constraints.

Excellent verbal and written communication skills.

Strong attention to detail and organizational skills.

Ability to prioritize daily workload.

High levels of initiative, self-reliance and independence.

Ability to work in a team environment.

Strong work ethic, reliable and dependable.

Notary Public.

Education and Experience Preferred:

Solid knowledge of Department software.

Location