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Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As the Messaging / Exchange Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing L3 operational support for Exchange Online, Outlook, and enterprise email security services, including Proofpoint, with a focus on service stability, platform hygiene, and timely resolution of escalated issues.
• Supporting Exchange Online configuration and day-to-day operations, including mailbox provisioning, permissions, retention, distribution lists, mail flow policies, and messaging hygiene activities.
• Troubleshooting complex Outlook, mail flow, connectivity, email delivery, and messaging security issues, coordinating remediation with Security teams and US-based platform subject matter experts as required.
• Taking end-to-end ownership of L2/L3 escalations, including investigation, resolution, root cause analysis, preventative actions, documentation, and follow-up.
• Identifying recurring issues, high-volume ticket drivers, and manual processes, and implementing configuration, automation, and process improvements to improve service stability and reduce support demand.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications:

·  Bachelor’s Degree or higher with 5 years of experience in Microsoft 365 messaging, Exchange Online, or enterprise messaging operations.

AND

In addition to the above requirements, the following are also required:

·    5+ years of experience supporting Exchange Online and Outlook in an enterprise production environment.

·    5+ years of experience troubleshooting messaging, mailbox, mail flow, connectivity, and email delivery issues.

·    Experience supporting email security and compliance solutions, including Proofpoint or similar enterprise email security platforms.

·    Experience working within L2/L3 incident, escalation, and production support environments, including root cause analysis and preventative actions

.

Additional qualifications that could help you succeed even further in this role include:

·    Hands-on experience with Exchange Online administration, including mailbox provisioning, permissions, retention, distribution lists, and mail flow configuration.

·    Experience with Proofpoint or similar enterprise email security platforms, including email delivery investigations, security events, and message hygiene.

·    Experience using PowerShell or other automation capabilities to reduce repetitive operational activities and improve service efficiency.

·    Experience creating and improving runbooks, operational procedures, and knowledge documentation to support L1/L2 enablement and shift-left initiatives.

·    Strong troubleshooting, prioritization, incident ownership, cross-team collaboration, and continuous improvement skills.

·    Ability to work effectively with Security teams, platform subject matter experts, managed service partners, and global support teams to resolve complex messaging issues.

Work location:  Bangalore - Hybrid 

Travel: May include up to [10%] [domestic/international] 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.  

Diversity & Inclusion 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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