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Provides clinical screening, assessment, and service coordination within the Hospital Diversion/Emergency Room Enhancement Program, which serves as a short-term bridge to ongoing care for individuals with complex and intersecting behavioral health, physical health, substance use, and basic support needs. The primary responsibility is to determine an individual's appropriateness for program services, identify presenting needs and risk factors, and guide the development and delivery of individualized, short-term stabilization and care coordination services.

Responsibilities include conducting clinical screenings and risk assessments, developing diagnostic impressions utilizing the Diagnostic and Statistical Manual of Mental Disorders (DSM), providing crisis intervention as appropriate, and determining recommended services and referrals consistent with program criteria and the individual's identified needs. The incumbent provides clinical guidance regarding service planning and interventions, collaborating with the case manager to coordinate care, address barriers to treatment, and facilitate connections to appropriate community-based resources and ongoing supports.

Utilizes sound clinical judgment, evidence-informed practices, and a person-centered, recovery-oriented approach to support stabilization and successful transitions from the emergency department or Crisis Center to ongoing treatment. Responsibilities also include outreach, follow-up, and case management activities to promote engagement in services, support continuity of care, and reduce barriers to treatment participation.

Collaborates with hospital personnel, Crisis Center staff, case managers, behavioral health and substance use treatment providers, and other community partners to coordinate services and support effective transitions across care settings. Works to promote appropriate use of crisis and hospital services, strengthen connections to community-based care, and reduce avoidable emergency department utilization.

What You’ll Need:

• A master’s degree in counseling, psychology, social work, family therapy, or a related field.
• One of the following Missouri licenses (or working toward it): LCSW, LPC, LMFT, PLPC, LMSW, or PLMFT.
• If not yet licensed, you must agree to begin the process upon hire and follow all required steps under supervision.
• Knowledge of mental health terms, diagnosis, and treatment approaches.
• Basic research skills and a solid understanding of mental health theory and practice.
• Strong communication skills and the ability to work well in a team.
• Good judgment, adaptability, and leadership qualities.
• Must complete training as assigned during onboarding.
• If driving is part of your role, you must meet company driving policy standards and maintain them.