Job Description:

The Member Safety RN plays a critical role in protecting the safety and well-being of Cityblock health plan members by providing clinical oversight of member safety events, identifying and acting on emerging trends, and leading the development and execution of safety improvement initiatives across markets.

As a licensed RN, this individual brings clinical judgment to the review and analysis of safety incidents, ensuring that patterns are identified early, root causes are investigated thoroughly, and interventions are evidence-based

and proactive. The Member Safety RN does not wait for safety issues to escalate. They monitor incoming data continuously, flag concerns before they become systemic, and work across clinical, operational, and market

teams to drive timely resolution.

This role sits within Enterprise Safety and reports to the Sr. Manager, Enterprise Safety. It partners closely with care team leads, hub operations managers, clinical leadership, and the broader CTE team to ensure member safety is embedded into how frontline teams operate day to day.

Key Responsibilities

Clinical Oversight of Member Safety Events

● Reviews member safety incidents with a clinical lens, assessing severity, patterns, and contributing factors

to determine appropriate follow-up and escalation.

● Monitors safety event data on an ongoing basis to proactively identify emerging trends before they become

systemic issues, rather than responding reactively to individual incidents.

● Leads root cause analyses for significant member safety events, engaging relevant clinical and operational

stakeholders to identify underlying causes and develop preventive measures.

● Provides clinical guidance to non-clinical staff on how to recognize, report, and respond to member safety

concerns.

● Maintains a clear, current picture of member safety trends across markets and presents findings and

recommendations to the Sr. Manager, Enterprise Safety and CTE leadership on a regular cadence.

Safety Program Development and Implementation

● Supports the design, implementation, and ongoing improvement of member safety programs, ensuring

they are grounded in clinical evidence and aligned to Cityblock's care model.

● Develops safety protocols, workflows, and standard operating procedures that are practical for frontline

teams to follow and consistent across all markets.

● Contributes to the development of policies and procedures that improve member safety outcomes,

partnering with compliance and clinical leadership to ensure regulatory alignment.

● Participates in quality improvement initiatives with a focus on translating safety data into measurable

operational change.

Incident Reporting and Investigation

● Supports and strengthens the member safety incident reporting system, ensuring that frontline staff have a

clear, accessible process for surfacing safety concerns.

● Investigates reported safety incidents in a timely manner, documenting findings, actions taken, and

follow-up plans in accordance with regulatory standards and organizational policy.

● Tracks open safety incidents through to resolution, ensuring that corrective actions are implemented and

verified.

● Identifies gaps in reporting completeness or consistency across markets and works with the Sr. Manager to address them.

Education and Training

● Develops and delivers member safety education and training for frontline care team staff, hub operations staff, and managers, with content grounded in real trend data from Cityblock's own safety events.

● Creates job aids, quick reference tools, and learning resources that help frontline staff recognize andrespond to member safety risks in real time.

● Partners with the Training, Learning and Experience (TLX) team to ensure safety training content is

integrated into onboarding and ongoing learning pathways.

● Reinforces safety awareness by contributing to market-level huddles, team meetings, and communications with timely, relevant safety themes.

Communication and Stakeholder Collaboration

● Develops clear communication materials related to member safety including event summaries, trend reports, bulletins, and educational content for both frontline and leadership audiences.

● Serves as the clinical safety resource for frontline teams, providing guidance on safety concerns and

facilitating escalation to the appropriate channels.

● Collaborates with cross-functional teams including clinical staff, care team leads, hub operations

managers, and safety committees to ensure a coordinated, holistic approach to member safety.

● Participates in safety committee meetings, contributes clinical insights, and follows through on action

items.

● Maintains accurate, detailed records of safety programs, incidents, and actions taken, ensuring all documentation meets regulatory standards and organizational policy.

Success Metrics

Member safety trends are identified and acted on proactively, with documented interventions in place before issues become systemic.

Root cause analyses are completed on all significant safety events within defined timeframes, with corrective actions tracked through to resolution.

Incident reporting completeness and consistency improves across markets over time.

Frontline staff report increased clarity and confidence in recognizing and reporting member safety concerns.

Safety training content is current, relevant, and actively used across markets.

Member safety findings are presented to CTE leadership on a regular, structured cadence with clear trend data and recommendations.

On-time, high-quality delivery of safety program initiatives as tracked in the CTE Project Tracker.

Job Requirements

● Education: Bachelor of Science in Nursing (BSN) required. Master of Science in Nursing (MSN) or related

graduate degree preferred.

● Licensure: Active, unrestricted RN license required. This is a clinical role and requires a licensed registered

nurse with direct patient care experience.●

● Minimum of 4+ years of clinical nursing experience required.

● Experience in healthcare safety, quality improvement, care management, or a related field strongly preferred.

● Experience in a value-based care, community health, or health plan environment preferred.

● Clinical Judgment: Strong clinical assessment skills with the ability to review safety events, identify risk factors, and apply evidence-based thinking to root cause analysis and intervention design. Able to recognize when a pattern of safety events requires immediate escalation versus a longer-term

improvement process.

● Safety and Quality: Demonstrated knowledge of member or patient safety principles, incident reporting systems, root cause analysis methodology, and quality improvement frameworks. Familiarity with regulatory requirements related to safety documentation and reporting preferred.

● Problem Solving: Proactive and analytical with the ability to identify trends in data, connect them to clinical or operational root causes, and design practical solutions that work for frontline teams. Growth and learning mentality with the ability to build in an environment that is evolving.

● Communication: Exceptional communicator across mediums -- verbal, written, presentations, and clinical summaries. Able to deliver safety feedback clearly and constructively to frontline staff and to synthesize complex clinical findings for leadership audiences.

Preferred Qualifications:

●3 years of experience managing and investigating complex patient safety cases.

●System-wide data analysis and trend identification of patient safety incident data.

●Certified Professional in Patient Safety (CPPS) from IHI upon hire or within 12 months.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.