It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Qualifications:

College degree or equivalent work experience

• Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience

• Previous experience utilizing an electronic medical record as well as scheduling software

• Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data

• Proficiency in Teams

• Previous hospice experience including the ability to voice compassion towards patients and families

• Strong medical terminology skills preferably related to hospice

• Able to perform sedentary work with frequent interruptions

•  Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines

• Ability to effectively handle stressful situations professionally and calmly

• Ability to demonstrate patient scheduling skills and communication effectively

•  Information seeking / probing skills

• Accurate knowledge transfer

•  Listening, understanding and responding

• Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance

• Ability to work in a cooperative team environment

• Exhibit a sense of urgency in daily work activities

• Able to work under moderate supervision, exercising some degree of discretion and independent judgment

• Skilled in computer operations; proficiency in Microsoft Office software applications, and proven data entry and navigation skills
  
  

Competencies:

• Satisfactorily complete competency requirements for this position.
  
  

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.
  Observe the Company’s health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.
  Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.
  
  

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.