JOB SUMMARY:

The Medical Assistant (MA) is an integral member of the healthcare team, providing clinical and administrative support to physicians, nurse practitioners, nurses, and other healthcare professionals to ensure efficient patient care and clinic operations.

The MA is responsible for preparing patients for visits, obtaining and documenting vital signs and medical histories, assisting with examinations and procedures as directed, performing Point-of-Care (POC) testing, phlebotomy, collecting specimens, and maintaining accurate medical records in the electronic health record system.

The Medical Assistant supports patient flow by coordinating appointments, managing patient communication, and ensuring timely completion of clinical tasks.

The role requires adherence to all safety, infection control, regulatory, and quality standards while promoting a positive patient experience. Medical Assistants collaborate closely with interdisciplinary team members to provide high-quality, patient-centered care and support the health and wellness needs of the diverse communities served by Greater Roslindale Medical and Dental Center.

Position: Medical Assistant        

Department: Greater Roslindale Medical and Dental Center

Schedule: Per Diem

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Room and prepare patients for provider visits.

• Obtain and document vital signs, medical histories, and screening information.

• Conduct and document required patient screenings, including THRIVE, PHQ-2/PHQ-9, Social Determinants of Health (SDOH), substance use, and other preventive health assessments.

• Notify providers and nursing staff of positive screening results and assist with appropriate follow-up workflows.

• Perform Point-of-Care testing and specimen collection according to established protocols. 

• Perform Venipuncture of patients of all ages

• Administer vaccines and medications within scope of practice.

• Support preventive care, chronic disease management, and population health initiatives.

• Assist providers with examinations, procedures, and patient education.

• Maintain exam rooms, medical supplies, and equipment.

• Document patient care activities accurately in the electronic health record.

• Coordinate with nurses, providers, behavioral health staff, CHWs, and front desk teams to ensure seamless patient care.

• Maintain compliance with organizational, regulatory, safety, and quality standards.  
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.

• Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.

• Maintains timely ongoing verbal communication.

• Monitors patient flow including waiting room activity and communicating wait time updates to patients.

• Informs nursing staff, technical staff, and/or supervisor of arrival of patients.

• Conducts pre-visit chart review and preparations for upcoming visits, including Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).

• Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.

• Greets patient in waiting room and escorts to exam room Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.

• Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers Accurately collects and documents in the medical records vital signs, chief complaint/reason for visit, and medical/family/social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.

• Arranges refills information for provider approval Downloads glucometer and other device data for provider review Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ) Complies with department documentation standards to ensure a complete and accurate patient record Update patient pharmacy information Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.

• Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.

• Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Cast/splint care Guaiac, sugar and acetone, urine pH Glucose finger stick Application of external monitors GU irrigation set up Routine EKGs Hearing Test POCT (i.e. glucometer, pregnancy test, etc.) Peak flow Visual acuity Vital signs Oxygen saturation by pulse oximeter Personal patient glucometer downloads Leg/girth measurements Biopsy set up Procedure tray set up Urine culture prep Simple dressing changes eg. DSD Suture removal Specimen Collection Phlebotomy Provides basic skin care, including but not limited to: application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps.

• Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations.

• Must arrange for Registered Nurse to be present for wound assessment with each dressing change.

• Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedures (e.g. sterile biopsy).

• Helps to complete patient visit: Prints disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee Strictly adheres to isolation procedures as initiated by licensed personnel.

• Performs initial cleaning/decontamination of equipment/materials and instruments.

• Checks inventories, restocks, replaces, assembles patient equipment and supplies.

• Utilize the care team’s population health management registry or other applicable database for preventative care outreach, including Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.

• Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.

• Prepares supply order form Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.

   JOB REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE:

• Work requires of HS diploma or GED plus at least one of the following:

• Successful completion of a medical assistant program or

• Successful completion of the-second medical-surgical clinical rotation or

• Equivalent combination of education and healthcare related work experience.

• Requires at least 1year of previous work experience.

• Experience in clinical setting is preferred but not required

  PREFERRED EDUCATION AND EXPERIENCE:

• Experience in clinical setting is preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• Completion of an accredited Medical Assistant training program or equivalent healthcare experience.

• Current Basic Life Support (BLS) certification through the American Heart Association.

• Demonstrated competency in medical assisting skills and clinical procedures.

 CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

 N/A

KNOWLEDGE, SKILLS & ABILITIES: 

• Must pass clinical competency testing.

• Ability to effectively speak, read, and write English.

• Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.

• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

• Organizational skills to set priorities and efficiently complete assigned work.

• Ability to accurately interpret and utilize basic medical terminology and abbreviations.

•  Ability to work independently and to make decisions based on department polices and established procedures..

• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.

• Must be able to maintain strict protocols of all confidential or sensitive information.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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