SUMMARY:

Reports to the Ambulatory Clinical Manager, Practice Manager, or other designated supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, provides clinical support in an ambulatory setting, including patient screening and obtaining vital signs, in accordance with established policies and procedures.

Provides age-appropriate care for pediatric, adolescent, adult, and geriatric patients while supporting patient- and family-centered care. Works in alignment with Brown University Health’s mission, vision, and values of Compassion, Accountability, Respect, and Excellence. Employees are also expected to demonstrate core Success Factors, including building trust, valuing differences, maintaining a patient and community focus, and collaborating effectively.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of training and capabilities.
• Follows established practice, clinic, and office workflows to support quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records with recent test results, consultations, correspondence, and other relevant information. Identifies needed services based on practice protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatments by escorting them to exam rooms, obtaining and documenting vital signs and weight, recording chief complaints, completing medication reconciliation, reviewing patient histories, documenting pain scores, and completing required questionnaires.
• Supports efficient patient flow throughout the practice, clinic, or office.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Documents allergies, medications, and medical, surgical, and family histories in the patient record. Initiates pharmacy benefit verification as appropriate.
• Assists providers with physical examinations and performs procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes post-visit follow-up, including ensuring blood and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results, contacts patients regarding outstanding labs or orders, updates the EMR, and immediately reports abnormal results to the appropriate physician or nurse.
• Follows up on referrals for specialty care and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Reviews pending prescription refill requests.
• Cleans and prepares examination rooms between patients and ensures rooms are appropriately set up for upcoming appointments.
• Explains programs, procedures, tests, and preparation requirements to patients. Provides education regarding coordination of care and appropriate healthcare utilization and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for upcoming visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, ensures exam rooms remain appropriately stocked, cleans medical equipment, and immediately reports damaged or missing equipment. Monitors medication and supply expiration dates and removes and reports expired items.
• Assists with administrative office duties, including mailing reminders and other correspondence to patients.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies, procedures, and objectives.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively contributes to a team-based approach to patient care.
• Supports patient-centered medical home goals by demonstrating flexibility and a willingness to adapt to change.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Graduate of a formal Medical Assistant training program of nine months or longer, or a minimum of three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
• Basic Life Support (BLS) certification through the American Heart Association required.
• Ability to understand and apply established policies, procedures, and protocols.
• Ability to use a personal computer, scanner, EMR system, and other applicable software.
• Ability to interact professionally with patients, providers, supervisors, and colleagues.
• Ability to respond calmly and effectively in emergency situations.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the lifespan, with consideration for developmental stages, aging processes, and cultural differences.

EXPERIENCE:

• Three years of Medical Assistant experience in an ambulatory setting within the last five years or recent graduation from a formal Medical Assistant training program of nine months or longer.
• Experience with electronic medical records and appointment-scheduling software preferred.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: