Job Description:

SUMMARY

This position is responsible for supporting and sustaining existing products as well as to developing new service product offerings. This position will help to design and develop technological features to improve equipment reliability and to deliver consistent up time for our customers. The successful individual will work closely with the Product Support Team, Project Leaders, and Product Managers to create and deliver tools, software, and processes to improve customer’s equipment experience and quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Provides engineering review and approval of sheet metal, castings, and electro-mechanical replacement parts and alternate vendors.

• Collaborates with product development teams to ready the service organization in support of product launches.

• Develops and implements engineering change management processes including drawings updates, approval routing, and release for production.

• Supports Product Lifecycle Management methodologies including product launch, technology maturity, supply chain abatements, and product end-of-life planning.

• Leads projects to ensure the Hobart Service organization is prepared to support new product launches through proprietary training programs, service manuals, parts catalogues, and critical parts supply.

• Coordinates quality activities to improve product performance and field technician efficiency by utilizing industry standard processes including Root Cause Analysis, 8D problem solving, and APQP.

• Leads the qualification of alternate vendors, material, and components to support the OEM parts strategy.

• Develops preventative maintenance programs including concept generation, validation, and field roll out by leveraging FMEA, MTBF, and design specifications.

• Analyzes information and executes projects to improve profitability and increase customer uptime.

• Develops technologies to improve the customer experience in the food equipment service industry.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but may lead the work of others including cross-functional teams, subject matter expert, and technical lab resources as a project leader to deliver on business objectives.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor of Science Mechanical Engineering
• 3-5 years of demonstrated experience with equipment design including sheet metal and castings, and the application of electro-mechanical components.

Desired Experience

• Experience providing engineering support to ensure products meet organization and industry standards.

• Experience with 3D CAD design and bill of material development using Creo, SolidWorks, or equivalent.

• Experience with machine design and manufacturing in food, beverage and/or consumer products industries.

• Experience with material selection, gas and electric heating components, and food equipment design.

• Project management experience with cross-functional, global teams.

Job —Specific Knowledge

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Strong mechanical component design aptitude including sheet metal, cast, and fastener applications.
• Strong electro-mechanical aptitude to develop products using motors, valves, electronic controls, and other electrical components.
• Strong change management, analytical, problem solving, organizational, and communication skills.
• 3D CAD design and review using Creo, SolidWorks, or equivalent.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

Technical and Analytical Skills

• Designs robust solutions that meet the requirements of Marketing, Manufacturing, and Service.
• Manages projects according to a structured Stage Gate process.
• Solves complex problems by using established engineering principles.
• Validates that proposed solutions produce desired outcomes.

Time Management and Communication Skills

• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Communicates effectively with audiences of varying technical expertise.
• Collaborates with cross-functional, inter-business, and global operations (preferred).
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Completes tasks on time.
• Requires minimal supervision.

Quality

• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Safety and Security

• Observes safety and security procedures.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to sit at a desk/PC for extended periods of time and to use standard office equipment.
• Frequently required to work in a laboratory environment.
• Occasionally required to work in the field including commercial kitchens and Food Service/Food Retail environments
• Occasionally required to lift up-to 50 lbs. and to climb a 4-8 ft ladder.
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Working Conditions

• Team oriented office and lab environment
• Ability to travel to other locations for meetings, seminars, training, field support, etc.
• Occasionally exposed to noise, heat, cold, slippery, and/or wet conditions when working in the lab or the field.
• Up to 25% travel required.

Hours of Work

• Normal business hours with occasional extended hours as needed.
• Flexibility with schedule to meet critical deadlines.
• Extended hours may include nights and/or weekends.

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.