SUMMARY:

The Care Navigator, under the general direction of the Nurse Care Manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals. Responsible for closing care gaps and monitoring general population health for the practice.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Performs tasks related to collecting patient histories, medication reconciliation, or other medical information necessary for the nurse care manager or licensed clinician to effectively triage patient needs.Identify and assist patients who need to be referred to other team members including nurse care manager, social worker, pharmacist, or PCP.Conducts patient outreach and engagement via telephone, in person or via patient portal to assist nurse care manager or another clinical team member.Assists and schedules patients for physician appointments and coordinates transportation needs.Participates in chart audits to assist practice in meeting quality measures.Monitors and assists department with pre-visit planning activities including lab and referral tracking.Prospectively and retrospectively works to identify and close gaps in care.Performs outreach to patients to ensure gap closure and testing has been completed.Assists nurse care manager with transitions of care including monitoring utilization reports and conducting patient outreach when appropriate.Develops strong relationships with patient care team to work on quality improvement activities.Builds strategic relationships with outside organizations and providers to help support patients and families.Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma and three to five years of clinical patient care experience.

• Thorough knowledge for registration and ordering of lab and diagnostic tests.

• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.

• Interpersonal skills demonstrating an ability to communicate with multiple providers. 

• Nursing or LPN/Clinical experience preferred.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: